COVEN & Co.

Sept. 25, 2022

EDIT: PostCo did get in touch with me and refunded the shipping charges that we incorrectly received. I'm still unhappy that we were being charged for return shipping fees for the past 8 months, and would have continued to do so had we not noticed and reached out to them. When I asked why this went unnoticed for so long, they apologized but no explanation was given. The app is otherwise very user-friendly and easy to use. It has certainly made our return process smoother. As our issue has since been resolved, we'll continue to use the application for our store, and I recommend it to other merchants, however, do be aware of any return shipping charges if you integrate your post account, and ensure you are refunded accordingly. We will be removing PostCo. from our website. We have integrated shipping, so the customer has been paying for return costs, and then we have also been getting billed for return fees on our monthly invoice. It won't allow us to switch off integrated shipping through the app either.

July 5, 2022

Great so far, most of the setup has been easy. I was having a hard time with some things, but the customer support is outstanding, and they have been able to promptly answer any questions that I have. Very patient and helpful.

May 6, 2022

Easy to install and amazing support straight off the bat. Instant replies through chat. Thanks for your help!