Cowpresso Coffee Roasters Singapore
All Shopify App Store reviews for Cowpresso Coffee Roasters Singapore that haven't been deleted
Rating
2.5
feedback
2
Sept. 4, 2020
The app has been amazing in all aspects except you cannot limit the uniquely generated codes to a certain collection. This is important to all stores selling items with very different price points, as 1. manually changing the codes before the customers uses it is impossible to achieve 2. customers are dissatisfied if we try to ask them for top ups because they claim "the code worked" and that the discount should be honoured 3. we don't want to give them loopholes to exploit by using one generic code for everyone. We are fighting enough fires as it is. 4. we cannot give a fixed dollar amount as the products in that one collection has different price points. 5. We have reached out to Shopify and the support team says all apps have the ability to limit generated codes to a certain collection if they wish to. We have reached out to Loox, but it seems this is not affecting a lot of shops and is not high on their priority list and to be fair they have tried to give us other alternatives above. We are putting this out here because we really want a permanent solution to this and see if other shops are experiencing this too.
Hey, Amit from the Loox team here! Thanks for your elaborative request! While Loox does not currently support this, we are always looking for new ways to improve our product. I have already forwarded this to our Product Team for further consideration. If you don't mind, please contact our support team at [email protected] and we'd be happy to gather more information from you regarding how you see this feature in action :) And in any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
June 13, 2020
Not user friendly, the sample sheet is confusing and our team is confused on how to import data inside the app. Would be great if it was streamlined and automatic, otherwise I would recommend this app for someone who knows how to code.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.