Teacup's Paw Couture

All Shopify App Store reviews for Teacup's Paw Couture that haven't been deleted

Rating

1.0

feedback

1

Review
1 / 5 Share

Dec. 10, 2021

I tried the 30 day free trial to see how this service would be for our store and it has been a nightmare. We sent a package to a customer from the USA to Portugal and her order has been sitting in their processing center since December 2nd and they refuse to assist with this situation. We are for sure removing this app from our store and going with on that is reliable! NOT RECOMMENDED!

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback. As we have discussed, we had to wait for the courier to complete their responsibilities, although as you know, our Support team chased them constantly to get updates wherever possible. We were happy to provide a refund as a goodwill gesture, despite being under no obligation to do so, as the responsibility for the shipment is with the courier, once a carrier has been selected and the shipment has been sent. We're glad the shipment arrived and we hope you continue to use Easyship. All the best, Easyship