All Shopify App Store reviews for tearzup that haven't been deleted
Aug. 1, 2021
Too many errors after adding this. Old pixel is still on fb, unable to edit iOS preferences for new pixel. Unable to change the old pixel in running ads.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear of the struggles you are facing with the pixel. While Shopify support the installation of this, we don't have access to the existing pixel on the Facebook side. That being said, I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify