Rating

4.2

feedback

95

Reviews

chart

#3,466

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    6%
  • Less than a month
    29%
  • Less than a year
    44%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praised the app for its ease of installation, helpful customer service, and effectiveness in making their websites compliant with accessibility standards. Users appreciated the customizable features, quick support responses, and the ability to create accessibility statements easily. Sachin, the support team member, received multiple mentions for being patient, knowledgeable, and helpful in guiding users through the setup process. However, on the negative side, some users complained about issues with the subscription process, glitches in the app, and difficulties in communication with the support team. One user mentioned experiencing rudeness from Sachin and dissatisfaction with the pricing and functionality of the app.

Highlights

Mixed feedback with positive comments on ease of installation and helpful customer service
Praise for customizable features and effectiveness in ensuring accessibility compliance
Complaints about subscription process, glitches, and communication issues with support team
Specific mention of Sachin's helpfulness and knowledge in guiding users through setup process
Negative feedback on pricing, functionality, and reported rudeness from support team

Rating Breakdown

  • 5
    84% (80 ratings)
  • 4
    4% (4 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    8% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 2, 2024

App was overpriced but worked, one day it didn't and Sachin was so rude and offered no support. I decided to remove this app from my two stores in favor of a company that can understand basic English requests. I even warned Sachin I would do that and he was so smug he didn't even reply. Avoid this company at all costs.

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 13, 2024

Good app for making sure your site is compliant to accessibility standards

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

July 19, 2024

Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen. They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app? No, thank you.

Using app

11 months

Total reviews

11

Average rating

4.0

Developer Reply

We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster. However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you. We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers. The app is not glitchy, sometimes subscription fails for various reasons. Anyway, we did our best to support the customer via all possible channels.

4 / 5 Share

July 15, 2024

Using app

4 months

Total reviews

1

Average rating

4.0

3 / 5 Share

June 26, 2024

Store

MULU

Using app

About 1 hour

Total reviews

4

Average rating

4.5

All reviews

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