Accessibility Enabler AW
Web Accessibility Solution for Shopify
Rating
4.4
feedback
94
chart
#3,879
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
6%
-
Less than a month
30%
-
Less than a year
44%
-
More than a year
16%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users appreciate the easy installation process, helpful customer support, and the app's effectiveness in making their websites compliant with accessibility standards. Users specifically mention the support team, especially Sachin, for being knowledgeable and patient in guiding them through the setup. The customization options, user-friendly interface, and affordability of the app are also highlighted as strong points. However, on the negative side, some users have faced issues with the subscription process, billing, and occasional glitches in the app. There are also complaints about the messaging system and the need for improvements in the subscription renewal process.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 13, 2024
Good app for making sure your site is compliant to accessibility standards
July 19, 2024
Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen. They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app? No, thank you.
We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster. However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you. We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers. The app is not glitchy, sometimes subscription fails for various reasons. Anyway, we did our best to support the customer via all possible channels.
July 15, 2024
May 29, 2024
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