Accessibility Enabler AW
Web Accessibility Solution for Shopify
Rating
4.2
feedback
95
chart
#3,824
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
6%
-
Less than a month
29%
-
Less than a year
44%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a range of ratings from 1 star to 5 stars. Positive aspects highlighted by users include the ease of installation, helpful customer service, and the app's effectiveness in making websites compliant with accessibility standards. Users appreciated the support provided by Sachin, who guided them through setting up accessibility statements and resolving issues. The app was praised for its user-friendly interface, customization options, and affordability. However, negative reviews mentioned issues with pricing, subscription management, and technical glitches that affected the functionality of the app. Some users also expressed dissatisfaction with the level of support received, citing instances of poor communication and unresponsiveness.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 2, 2024
App was overpriced but worked, one day it didn't and Sachin was so rude and offered no support. I decided to remove this app from my two stores in favor of a company that can understand basic English requests. I even warned Sachin I would do that and he was so smug he didn't even reply. Avoid this company at all costs.
Oct. 13, 2024
Good app for making sure your site is compliant to accessibility standards
July 19, 2024
Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen. They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app? No, thank you.
We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster. However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you. We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers. The app is not glitchy, sometimes subscription fails for various reasons. Anyway, we did our best to support the customer via all possible channels.
July 15, 2024
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