Rating

4.2

feedback

73

Reviews

chart

#3,956

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    8%
  • Less than a month
    38%
  • Less than a year
    58%
  • More than a year
    22%

Reviews Summary

The reviews for this Shopify App are quite mixed. On the positive side, many users appreciate the app's ease of installation, helpful customer service, and the assistance provided in creating accessibility statements. Users also find the app useful in ensuring their websites are compliant with accessibility standards. However, there are negative reviews highlighting issues with pricing, subscription management, and technical glitches. Some users have had negative experiences with customer support, mentioning rude behavior and unhelpful responses. Despite the mixed reviews, the app seems to offer a range of features for customization and accessibility compliance.

Highlights

Mixed reviews with positive feedback on ease of installation and customer service
Appreciation for assistance in creating accessibility statements
Negative feedback on pricing, subscription management, and technical glitches
Issues with customer support and unhelpful responses
Range of features for customization and accessibility compliance

Rating Breakdown

  • 5
    110% (80 ratings)
  • 4
    5% (4 ratings)
  • 3
    1% (1 ratings)
  • 2
    3% (2 ratings)
  • 1
    11% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 2, 2024

App was overpriced but worked, one day it didn't and Sachin was so rude and offered no support. I decided to remove this app from my two stores in favor of a company that can understand basic English requests. I even warned Sachin I would do that and he was so smug he didn't even reply. Avoid this company at all costs.

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 13, 2024

Good app for making sure your site is compliant to accessibility standards

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

July 19, 2024

Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen. They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app? No, thank you.

Using app

11 months

Total reviews

11

Average rating

4.0

Developer Reply

We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster. However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you. We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers. The app is not glitchy, sometimes subscription fails for various reasons. Anyway, we did our best to support the customer via all possible channels.

4 / 5 Share

July 15, 2024

Using app

4 months

Total reviews

1

Average rating

4.0

3 / 5 Share

June 26, 2024

Store

MULU

Using app

About 1 hour

Total reviews

4

Average rating

4.5

All reviews

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