Accessibility Enabler AW
Web Accessibility Solution for Shopify
Rating
4.2
feedback
95
chart
#4,825
All reviews
Rating Breakdown
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Dec. 2, 2024
App was overpriced but worked, one day it didn't and Sachin was so rude and offered no support. I decided to remove this app from my two stores in favor of a company that can understand basic English requests. I even warned Sachin I would do that and he was so smug he didn't even reply. Avoid this company at all costs.
Oct. 13, 2024
Good app for making sure your site is compliant to accessibility standards
July 19, 2024
Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen. They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app? No, thank you.
We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster. However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you. We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers. The app is not glitchy, sometimes subscription fails for various reasons. Anyway, we did our best to support the customer via all possible channels.
July 15, 2024
May 29, 2024
May 27, 2024
Says there is a free plan but when you get to the installation it asks to purchase a subscription
May 24, 2024
Support was very helpful, easy and quick advice for getting my accessibility statement done, thank you!
April 18, 2024
Sachin assisted me to get a customized accessibility statement and put it correctly into my shopify store. I appreciated knowing his background about his own hearing impairment that motivated him to get involved with accessibility software. Thank you!
Jan. 23, 2024
Great customer service and a good app. Easy to install with clear widgets.
Dec. 8, 2023
They are great. Very helpful. A lot of insightful comments. I'd recommend any sites to have a chat with them.
Nov. 22, 2023
Nov. 20, 2023
I just had a meeting with Sachin and was able to get the accessibility statement added on my website with ease. This seems to be the easiest way to get my website ADA accessible that i have found.
Nov. 17, 2023
The app's support team was very helpful in preparing the accessibility statement and providing me with a customized code to enter the accessibility certificate in a location of my website that fits in with my other content. I would highly recommend this app.