Accessibility Enabler AW
Web Accessibility Solution for Shopify
Rating
4.2
feedback
72
chart
#3,707
All reviews
Rating Breakdown
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Dec. 2, 2024
App was overpriced but worked, one day it didn't and Sachin was so rude and offered no support. I decided to remove this app from my two stores in favor of a company that can understand basic English requests. I even warned Sachin I would do that and he was so smug he didn't even reply. Avoid this company at all costs.
Oct. 13, 2024
Good app for making sure your site is compliant to accessibility standards
July 19, 2024
Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen. They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app? No, thank you.
We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster. However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you. We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers. The app is not glitchy, sometimes subscription fails for various reasons. Anyway, we did our best to support the customer via all possible channels.
May 27, 2024
Says there is a free plan but when you get to the installation it asks to purchase a subscription
May 24, 2024
Support was very helpful, easy and quick advice for getting my accessibility statement done, thank you!
April 18, 2024
Sachin assisted me to get a customized accessibility statement and put it correctly into my shopify store. I appreciated knowing his background about his own hearing impairment that motivated him to get involved with accessibility software. Thank you!
Jan. 23, 2024
Great customer service and a good app. Easy to install with clear widgets.
Dec. 8, 2023
They are great. Very helpful. A lot of insightful comments. I'd recommend any sites to have a chat with them.
Sept. 26, 2023
This app was very easy to install and integrate with my Shopify store. I also reached out for some support help, and they were awesome and guided me through creating our accessibility statement. Highly recommend!
Aug. 29, 2023
The support I received during onboarding was excellent. With their help, I could get up and running in no time. If you have any questions during onboarding their team is very helpful.
July 13, 2023
Accessibility Enabler helped me with the accessibility statement and was able to guide be step by step.
June 26, 2023
They made setup easy and provided everything we needed to ensure our website was compliant. Support was helpful and they got on a call to walk me through finalizing the website setup.
June 13, 2023
I highly recommend this app! Some apps you pay for and have no support. With this app, if you have any questions, you can meet with Sachin and he walks you through anything you need help with!