Fusion finds review for Web Accessibility by accessiBe

May 16, 2024

Expecting a comprehensive accessibility solution, I was let down by accessiBe's accessWidget. Although touted as easy to use and install, the actual functionality leaves much to be desired. The AI seems to miss critical elements that affect ADA and WCAG compliance, putting my business at risk. Moreover, the promised "no extra work, resources, or expenses" turned out to be false, as I had to hire a consultant to address numerous issues the widget overlooked. The customization is superficial at best, failing to align with specific accessibility needs. Overall, a frustrating and ineffective tool.