Accord: Voice Concierge & SMS
Real Conversations that Recover Revenue with Voice Calls + SMS
Rating
4.0
feedback
4
chart
#9,447
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
25%
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0%
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25%
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25%
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Reviews Summary
The reviews for Accord are mostly positive, highlighting the app's convenience, time-saving capabilities, and excellent customer support. Users appreciate how the app pays for itself by helping with abandoned checkouts, improving marketing campaigns, and enhancing the cart-to-checkout flow. The team behind Accord is praised for their dedication, innovation, and collaborative approach, making the overall experience highly valuable for businesses. However, there is a mention of the app being basic in one review, suggesting that it may lack advanced features or customization options.
Highlights
Review RSS Feed
All reviews
Nov. 9, 2025
Very basic app.
Hi there - thanks for taking the time to leave feedback. I'm really sorry to hear you had a disappointing first impression. Accord is designed to provide fully on-brand AI voice calls and SMS for recovering abandoned checkouts, but it looks like you may not have been able to complete setup. I notice your store never selected a billing plan and no calls or API activity were triggered, which usually means the onboarding didn’t finish - so you weren’t able to experience the actual functionality. I'd love to help you get set up properly so you can see the full value of the app. If you reach out to us at [email protected]. We can walk you through setup step-by-step, make sure it works in your region, and get your first recovery flow running. We’re here to help and would appreciate the chance to resolve the issue and improve your experience. Thank you, Daniel Founder, Accord Voice Concierge
Oct. 16, 2025
AI can be exciting but also a little intimidating at first. When we came across Accord, we were hesitant, but after meeting with Daniel, we knew it was going to be a good decision for our business. His motivation, excitement, and openness to new ideas from addressing abandoned carts to improving marketing campaigns and outreach. Accord isn’t just an assistant you can customize and personally train - it comes with a team focused on innovation and helping your business succeed. I think that level of dedication and collaboration is rare to find nowadays, and that’s something they’ve done really well here.
Sept. 29, 2025
I've been using Accord for a while now, Daniel and the team have been fantastic. They not only helped us manage abandoned checkouts but also worked with us to build a strategy around improving our cart-to-checkout flow and voice / sms outreach. The dashboard is easy to use and integrates seamless with our team as well. Setup was quick and the support has been incredible. Love how the team takes initiative instead of waiting for us to make the first move. 10 / 10
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