Rating
4.1
feedback
7
chart
#6,664
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
29%
-
More than a year
43%
Reviews Summary
The reviews for this Shopify app are generally positive, with customers praising the developer's customer service and willingness to customize the app for their specific needs. The app is described as basic but effective, with features that help increase customer engagement and showcase customer photos. However, there are also some negative reviews that highlight issues with the app's functionality and lack of responsiveness from the developer. One customer mentioned that the upload function stopped working, causing inconvenience and embarrassment during a competition. Another customer expressed a desire for more control over the arrangement of pictures. Overall, the app seems to have potential but could benefit from improvements in functionality and customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 9, 2015
While the app is very basic, I've had so much help from the developer to customize the app for my site. We're still working on it, but so far I'm so amazed with the customer service. Will responds quickly and has worked really hard to help me make the app perfect for my stores needs.
July 17, 2014
I've been using this app for several months to good effect, it's a great addition to my shop. Over a week ago the upload function ceased to work and I contacted the developer, who to his credit immediately responded that he was out of the office and would look into to it. Again, he followed up the next day to say he was working on it. I replied to say that my major problem is time limited as I am running a competition and was using the gallery for participants to upload photographs of what they had made with items from my store. I have emailed the developer several times and the competition ends tomorrow and I still have do not have Action Shots working. In fact I have had nothing but silence from the developer who will not answer my emails. Fortunately I have been quick thinking and come up with an alternative away from my Shopify shop but I have been left embarrassed. The excuse of "the developer is working to fix this" worn thin. Technology does strange things, sometimes things work perfectly, sometimes things don't go right, I understand that. But customer service is paramount and it has been extraordinary lacking here and that is what is the most frustrating about this. I have already notified the developer that I will be leaving a negative review. Once again, I was meeted with silence. The two stars reflects that when this app works, it works well.
May 7, 2014
Awesome App! Great for getting potential customers to spend more time on your website!!! Can't wait for social media engagement options. Thanks Will!
Nov. 19, 2013
This is a great app - I had some questions for them and they answered right away.. It's the perfect way for me to showcase my customer photos!
Using app
3 months
Total reviews
3
Average rating
5.0
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