Book Print & Fulfillment
Direct to Consumer book fulfillment
Rating
2.7
feedback
12
chart
#3,152
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
8%
-
Less than a month
8%
-
Less than a year
17%
-
More than a year
58%
Reviews Summary
The reviews for the Acutrack Shopify app are a mix of positive and negative feedback. On the positive side, many users praise the app for its seamless integration with Shopify, automated fulfillment process, and quick order processing. Customers appreciate the hands-off operation it provides, allowing for efficient and smooth business operations. The customer service provided by Acutrack is highlighted as exceptional, with fast responses and personalized assistance. Users also mention the on-demand product creation feature and the overall streamlining of operations that the app offers. However, on the negative side, some users found the app confusing to configure and not very intuitive. There were complaints about poor communication, unprofessionalism, and difficulties in the fulfillment process after signing a contract. Additionally, one user criticized the app for redirecting to a store that seemed outdated and incompetent.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 19, 2024
I wasn't sure how to configure this and the site doesn't seem very intuitive. If you guys need help with it reach out to [email protected]
Oct. 23, 2020
Acutrack helped us achieve our sales goals. We produced and distributed an independent documentary using Acutrack's disc production and fulfillment services. Besides making the process as simple as possible and hitting all the deadlines what really stands out is Acutrack's customer service. We frequently had questions about packaging, international shipping, bulk orders, etc. Whenever we had a question we always received a fast response from customer service, sometimes as quickly as thirty minutes. It's that level of professionalism that makes Acutrack our first choice for fulfillment services.
Oct. 20, 2020
Acutrack is great fulfillment company! We have been working with them now for a year and if there is any problem, they are quick to solve it! Highly recommend to everyone who is looking for Fulfillment and Publishing!
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Oct. 20, 2020
Great company to partner with. Are they a lightweight plugin? Nope, they are a fulfillment partner, with a warehouse, phone staff. You name it, they do it. They have fulfilled on both our DVD's and Blurays, and have professionally authored them as well. Heck, they can even help with fulfilling your amazon store purhcases.
Thank you so much for giving us this amazing review! We really appreciate you taking the time out to share your experience with us and the community.
Oct. 16, 2020
This is not an app, but a link to a store that shouldn't be on Shopify. And visiting it made me feel like I was going back in time, to when the internet appeared for the first time. It still amazes me, how extremely incompetent people are in the most basic things, and still having the audacity to think this shop can provide a service to anyone. What kind of service? This app is a waste of time.
Thank you for your review. It's unfortunate that you found our app not quite what you were expecting. We are not a shopify store but a fulfillment company that integrates with a shopify store to make the process seamless. This app is designed to connect a shopify store to our system. This allows the orders to go directly to our system so we can fulfill accordingly. More details on what the app does: https://support.acutrack.com/hc/en-us/articles/360052774833-Shopify-integration-with-Acutrack
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