Lewis Barbecue review for Addify ‑ Hide Products
May 20, 2025
Code didn't work when we launched a product. Tried reaching out to customer service via their chat box, email, and their number. No response- worst case scenario & customer service we've ever experienced with a Shopify App.
We’re truly sorry to hear about your experience and the frustration you felt when launching your product. At Addify, we always strive to provide the best support, and I apologize that we didn’t meet your expectations this time. Upon reviewing your case, we noticed you reached out to us, and while we replied to your query within one hour, we didn’t receive a response from you. Since then, we’ve made multiple attempts to follow up via chat and email, but unfortunately, we haven’t heard back. Our support team is known for quick responses, as reflected in many other positive reviews, and we feel this review may have been left in haste, frustration or benefit another app. This doesn’t align with our support ethics, as we’re committed to resolving every concern promptly. We will still love the opportunity to assist you—please elaborate your concern, and we’ll ensure it’s resolved immediately. Also, we kindly request you to reconsider removing this review, please find the attached evidence of responding within an hour. LINKS: https://ibb.co/sd01c8bJ https://ibb.co/Vp2FTZTx You can reach out to us at, Mail = [email protected] WhatsApp = +92 317 3171995 We’re here to make this right for you!
