Scandinavian Gem Design review for Adeagle: Get Traffic • AI Ads
April 12, 2025
Numbers doesnt ad up! I am getting some very strange numbers. According to Adeagle, I get some visitors, but they never show up in the stats from Shopify. e.g. today Adeagle says I had 14 impressions and 25 clicks. But in reality I only had 4 visitors today and 2 of them are from Adeagle. On top of that, both those 2 visits are from USA and I do not have USA as target country. I have reach out to their support, but get no answers. Guess I am paying $29.99 for nothing. Finally got an answer from their support. Unfortunately, it was kind of a standard answer, that did not address the issue. It was just a long winded explanation, saying that "dont trust the numbers in Shopify" Update... Their support are now looking into it.
Hi Jakob, Thank you for your review and for openly sharing your experience - we truly appreciate the feedback. We've been in direct contact with you over email and have been actively investigating the issue you reported. It turns out that one of our ad network partners had some temporary technical problems, which caused inconsistencies in how traffic was tracked. On top of that, part of the issue was also due to the ad network running internal checks on the campaign. This included automatic systems clicking the banners to inspect how your product pages load and look - a standard procedure used to ensure quality and functionality. These checks were unfortunately counted as clicks on our side, but didn't show up in Shopify Analytics since Shopify filters out this kind of non-customer traffic. That's completely understandable on their part, and we should've filtered those clicks out as well. That was a mistake on our side, and we're already making improvements to avoid reporting this kind of traffic in the future. As for the general difference between our numbers and Shopify's: a single person can click several products in your ad, which may show as multiple clicks in Adeagle, but still appear as one visit in Shopify, as this is the same session of a particular user. This is expected behavior, though we're always happy to explain the differences and improve how we display data. We also want to clarify that we never said "don't trust the numbers in Shopify." Our goal was simply to explain the tracking differences and offer help understanding them. We completely understand your frustration and have already offered a full refund. Thanks again for working with us on this, and if you decide to give Adeagle another try in the future, we'd be more than happy to have you back. Bart Founder @ Adeagle
