Dervacco review for Adeagle: Get Traffic • AI Ads
Dec. 24, 2020
I tried the ultimate plan.Although when i tested the app with the standard plan CRM was 4% it dropped to 0.5% when I purchased the ultimate plan. After 4-5 days I returned to standard which was allowed easily but (because the first payment failed) I still have to pay them 180$ (they didn't respond in my emails to cancel the bill) and now I cant even use the time left to experience the ultimate plan (I need to pay again in order to be able to use it) + I'm being threatened by shopify that my store will close unless I pay 180$. ABSURD! Edited: That was my previews review however in the meantime adeagle showed proffessionalism and patience with my issue and managed to reduce the bill to the days I used their service which was a complicated issue to solve. Therefore I changed my review from 1 to 4. The only reason I cant give them 5 is because I didnt receive any sales
Hi, thanks for reaching out. We've checked and we've never received any email regarding this situation, so it's good that you described the situation here. We can see that there was indeed the activation of the Ultimate Plan and then the app was uninstalled a few days later. It is a Shopify policy that when a recurring charge is active for more than one day, then the whole payment is reflected on the next invoice. Because you uninstalled the app and then installed again, that's why Shopify is asking you to pay again. Please reach out to us on [email protected] and we're sure that we can sort this situation out. Best, Adeagle Team
