Advance Reorder ‑ Repeat Order
The reviews are overwhelmingly positive, with most merchants praising the app’s core reorder functionality and the ease it brings to repeat purchasing. Many users say it saves customers time, simplifies reordering from account pages, and works well for wholesale or replenishment-focused stores. A major strength repeatedly mentioned is the support team: reviewers describe them as fast, responsive, friendly, knowledgeable, and willing to help with installation, setup, coding, theme adjustments, and customizations. Several merchants also note that the team quickly resolves issues, sometimes via video call, remote setup, or even by making small paid custom changes to fit unique store needs. Negative feedback is limited, but a few themes appear. Some users needed help getting the app installed or configured, especially if they were not comfortable with code or had custom themes. One reviewer reported a serious issue where the app caused navigation and scrolling problems and had to be removed, though they still liked the app overall and planned to revisit it. Another reviewer wished for live chat support instead of email, suggesting support channels could be improved. Overall, the app is seen as effective and valuable, with the main drawbacks centered on setup complexity and occasional theme compatibility issues rather than the app’s core purpose.
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quick to respond and resolve an issue we were having
Thank you for your kind words! 😊 We’re glad our team could respond quickly and resolve the issue for you. Providing prompt and reliable support is always our priority. If you need any further assistance, we’re always here to help. We truly appreciate your support and trust in our app!
We were looking for an app to properly handle customer reorders since Shopify has no interest in fixing their account portal so that it will add the reordered items to the cart correctly. We tried this app to create our own reordering page and it met most of our needs. For a small, nominal fee they did some customizations for us that made it a perfect fit. Plus they are very quick to respond and completed the customizations very quickly. I would highly recommend!
Thank you so much for sharing such a detailed review! 😊 We’re delighted to hear that our app was able to meet your reordering needs and that the customizations helped make it a perfect fit for your store. We truly appreciate your kind words about our support team and response time. It was a pleasure working with you and helping tailor the app to your requirements. Thank you again for your trust and for recommending our app! We’re always here if you need any further assistance. ❤️
Excellent app and outstanding support We recently updated Advance Reorder on MagicMedical.com, which still uses Shopify’s legacy customer accounts. The reorder function worked, but the account-page layout needed correction. Srishti was extremely responsive, helpful, and easy to work with. She fixed the display issue and made an additional improvement that left the page looking even better than before. Our customer was very happy with the final result. The app now works clearly and reliably, and the quality of support was excellent. Highly recommended for stores that need a strong reorder solution and a team that stands behind its product.
Thank you so much for your wonderful review! 🌟 We're delighted to hear that the app is working well for your store and that Srishti was able to resolve the issue and improve the overall experience. Your kind words about our app and support team mean a lot to us. Thank you for your recommendation and for choosing our app! 😊
very helpful!
Thank you so much for your review! 😊 Your kind words mean a lot to our team and motivate us to continue providing the best possible service. If you ever need any assistance, we're always here to help. Thanks again for your support! 💙
The app works great but the customer service puts it above and beyond. The app team was very helpful with a custom placement for me. Highly recommended
Thank you so much for your kind words 😊 We’re really glad to hear that the app is working well for you, and it means a lot to know that our support team could help with your custom placement. Your recommendation truly motivates us to keep improving and providing the best experience possible. If you ever need anything, we’re always here to help! 🚀
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