Form Builder by Arctic Grey for Shopify

Form Builder by Arctic Grey

Build your own custom forms for your website

Rating

4.2

feedback

6

Reviews

chart

#10,787

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    100%
  • More than a year
    0%

Reviews Summary

The reviews for this form builder app are mixed, with a range of ratings from 2 stars to 5 stars. One common theme in the reviews is the importance of customer support and responsiveness. Some users have experienced issues with the app, leading to concerns about customer service and potential revenue loss. On the positive side, users appreciate the ease of building forms, the user-friendly interface, and the instant submission notifications via email. The app is praised for saving time and money by simplifying the form creation process.

Highlights

Importance of customer support and responsiveness
Ease of building forms
User-friendly interface
Instant submission notifications via email
Time and cost-saving benefits

Rating Breakdown

  • 5
    67% (4 ratings)
  • 4
    0% (0 ratings)
  • 3
    17% (1 ratings)
  • 2
    17% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

Feb. 11, 2021

I have used this form builder for about a year now. Was working fine until I REALLY needed it. Now, I am getting an error message, I have contacted support as I cannot see why it is malfunctioning. I pay monthly, and I expect apps like this to be worry free. Now I wait while emails pile up with prospective clients worried that my site is indicative of the customer service they might receive from us... I hope that Arctic Grey can fix this quickly, I am losing revenue by the minute, and no one can afford that, especially right now with the pandemic. I will update the review once my problem has been solved by Arctic Grey.

Using app

About 1 year

Total reviews

1

Average rating

2.0

Developer Reply

Hi Matthew, We will be calling you shortly to go over how we can assist with the issues you're currently facing. We have requested collaborator access, once you approve, our engineers can look further into this in order to get this resolved for you as quickly as possible.

5 / 5 Share

Nov. 26, 2019

Super easy to build forms, and the customer support what very quick to assist with a few complications I was having.

Using app

2 months

Total reviews

2

Average rating

5.0

3 / 5 Share

Feb. 26, 2019

+ Submission can check at Apps menu (without redirect to other web) - Can't filter submission. - Customer Support is too slow to respon (not fast respon).

Using app

4 months

Total reviews

7

Average rating

2.9

5 / 5 Share

July 18, 2018

This form builder is exactly what I needed. I needed to build a form for Wholesalers to apply to sell my products, but I didn't know how to code a form. This app made it super easy. Also, it sends me the submissions via email so I get them instantly.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2017

This form builder has the best user interface, it’s user-friendly, very intuitive and always reliable. The system has never failed us, it's always up and running, and it looks great on our site! This allows us to create almost any kind of online form we want in just a fraction of the time from what it used to take for programming each form. Using this form builder, we spare a lot of time and therefore money. :)

Using app

9 months

Total reviews

1

Average rating

5.0

All reviews

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