Form Builder by Arctic Grey for Shopify

Form Builder by Arctic Grey

Build your own custom forms for your website

Rating

3.3

feedback

3

Reviews

chart

#15,093

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    100%
  • More than a year
    0%

Reviews Summary

The reviews for this form builder app are mixed, with both positive and negative feedback. One user experienced a critical issue with the app, causing them to lose revenue and potential clients due to malfunctioning. They expressed frustration with the slow customer support response and the impact on their business. On the other hand, another user praised the app for its ease of use in building forms and highlighted the quick assistance provided by customer support for resolving complications. A third user appreciated the ability to check submissions within the app menu but mentioned limitations in filtering submissions and slow response from customer support.

Highlights

Critical issue causing revenue loss
Slow customer support response
Ease of building forms
Quick assistance from customer support
Limitations in filtering submissions

Rating Breakdown

  • 5
    33% (1 ratings)
  • 4
    0% (0 ratings)
  • 3
    33% (1 ratings)
  • 2
    33% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

Feb. 11, 2021

I have used this form builder for about a year now. Was working fine until I REALLY needed it. Now, I am getting an error message, I have contacted support as I cannot see why it is malfunctioning. I pay monthly, and I expect apps like this to be worry free. Now I wait while emails pile up with prospective clients worried that my site is indicative of the customer service they might receive from us... I hope that Arctic Grey can fix this quickly, I am losing revenue by the minute, and no one can afford that, especially right now with the pandemic. I will update the review once my problem has been solved by Arctic Grey.

Using app

7 months

Total reviews

1

Average rating

2.0

Developer Reply

Hi Matthew, We will be calling you shortly to go over how we can assist with the issues you're currently facing. We have requested collaborator access, once you approve, our engineers can look further into this in order to get this resolved for you as quickly as possible.

5 / 5 Share

Nov. 26, 2019

Super easy to build forms, and the customer support what very quick to assist with a few complications I was having.

Using app

2 months

Total reviews

2

Average rating

5.0

3 / 5 Share

Feb. 26, 2019

+ Submission can check at Apps menu (without redirect to other web) - Can't filter submission. - Customer Support is too slow to respon (not fast respon).

Using app

3 months

Total reviews

8

Average rating

3.5

All reviews

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