Form Builder by Arctic Grey
The reviews for this form builder app are mixed, with both positive and negative feedback. One user mentioned experiencing an error message and slow customer support when they needed assistance urgently, impacting their revenue and causing concern among prospective clients. On the other hand, another user found the app super easy to use for building forms and praised the quick customer support for resolving their issues. A third user appreciated the ability to check submissions within the app but highlighted the lack of a submission filtering feature and slow response times from customer support.
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I have used this form builder for about a year now. Was working fine until I REALLY needed it. Now, I am getting an error message, I have contacted support as I cannot see why it is malfunctioning. I pay monthly, and I expect apps like this to be worry free. Now I wait while emails pile up with prospective clients worried that my site is indicative of the customer service they might receive from us... I hope that Arctic Grey can fix this quickly, I am losing revenue by the minute, and no one can afford that, especially right now with the pandemic. I will update the review once my problem has been solved by Arctic Grey.
Hi Matthew, We will be calling you shortly to go over how we can assist with the issues you're currently facing. We have requested collaborator access, once you approve, our engineers can look further into this in order to get this resolved for you as quickly as possible.
Super easy to build forms, and the customer support what very quick to assist with a few complications I was having.
+ Submission can check at Apps menu (without redirect to other web) - Can't filter submission. - Customer Support is too slow to respon (not fast respon).
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