20 Twenty Store review for Advanced PreOrder‑ ALL IN ONE

Feb. 11, 2021

I wanted to use this app because of is ability to take deposits on pre-orders, I haven't been able to find another that does. I never got as far as testing that part out. I had two main problems, firstly, the app resets "Continue Selling When Out Of Stock" on products, so if you are drop shipping anything, you can't sell when you have 0 stock. The second issue was page load speed, according to Lighthouse the app was adding a second to product page load times! This could possibly be a clash with another of the apps I use, but I'd suggest you keep an eye on it. Otherwise, bulk edit were limited, even on the paid version, and didn't always "stick". The app seemed a bit buggy, especially compared to others I've tried. On the upside, the developers were quick to respond, even on the first of January. **11th Feb - Update to this review of 12th Jan & downgrade from 2 to 1 star** I installed and removed the app well within the 3-day trial period. When I uninstalled the app, I emailed support who confirmed I wouldn't be charged. I *was* charged, and $22.99, not the $17.99 the package I trialled cost. I emailed the developers who kept asking me to remove the update review and told me they would have to contact management to authorize the refund. I'm quite sure they had no intention of giving me back the money they wrongly charged me without me giving them a good review. Eventually I gave up and contacted Shopify support who were excellent and got the refund for me. Even after all this the developers asked me to remove the review which I think is a fair representation of my experience.