PinchMe review for Advanced Registration

1 / 5

May 21, 2023

The app works well but they keep charge for the apps after I uninstalled the app. No response from the developer. This is ridiculous.

Store

PinchMe

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for your honesty about the app. I'm glad it worked out while you used it. To clarify about the charge, no Shopify app can make a charge after you uninstall the app. It's not possible for apps to do that - they simply don't have a way to do it technically. For your case, the charge showed up on your shopify bill for the last billing cycle of the app. This subscription system is automated and part of Shopify. App developers don't have any control over when the charge is made. Apps request a subscription start and Shopify handles the rest until the app is uninstalled - it's automated on our end. You removed the app at the beginning of the new billing cycle for the app and got charged automatically for the month. Because you removed the app at the beginning of the billing cycle, I have refunded that month that you could not use.

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