Jingle Truck Toys review for FilterPro: easy product search

Users beware! We tried Product Search & Filter Pro for 1 hour & 19 minutes and removed it because it did not meet our business's needs for fully responsive product filters. The merchant then charged us their monthly subscription fee. We contacted the developer (ETS Soft) to request a refund, and they directed us to Shopify support. We found this highly unusual but followed their instructions. In the end, we received an email from ETS Soft stating, "this is not an eligible reason for us to accept the refund because the app description of Product Search & Filter Pro already listed the app plan." We requested more information regarding the denial and received no response!