Rating
4.1
feedback
5
chart
#9,403
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
20%
-
Less than a day
20%
-
Less than a month
40%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are quite polarized, with some users praising the great support and customer service provided by the team, while others express frustration with sudden changes in features and perceived pressure to upgrade to a paid plan. Positive themes include excellent support, quick responses to inquiries, and ease of use of the app's functions. On the other hand, negative themes include sudden disappearance of features, perceived scam tactics, and pressure to upgrade to a paid plan. Overall, the app seems to have a strong emphasis on customer service but may have issues with transparency and feature accessibility.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 22, 2023
Great app and amazing support! The team went out of their way to assist us in setting up the app. A+ Customer service!
Oct. 19, 2021
Bonjour impossible a ouvrir le message suivant aparé Not Authorized Pouvais vous me contacter pour pouvoir remédier a cela.
Hi, We have tried to contact you several times by email to see together where the problem comes from. We have not yet received any feedback from you. Best regards.
Sept. 6, 2021
is simply a scam. I install the app and get ready to try the free version. I use the customer tags option to filter types of shipments, which was active until today 06/09/2021 at 12:30. The next thing that happens is that at 13:00h , the option simply disappears. I send an email to support (and yes, very fast) and they answer me saying that I have to pay the PRO PLUS. The next thing I'm going to do is uninstall this, what a scam!
Hi, No we didn't try to scam you. When you install the app on your store, the plan is "Free trial" (14-day free trial) where you have full access to all features of our app. After the installation, you didn't keep the "Free trial" plan but you select another plan, that's why some of features are not visible. Our app come with 3 plans and each plan integrate differents features. Please uninstall then install our app, and don't select a plan, so you can test our app and see if it fits your need and choose the right plan. Thanks for you understanding.
May 29, 2021
I asked a lot of questions, but they supported me very quickly and with great dedication. I am using the function I want normally and satisfactorily.
April 24, 2021
Yet another app clearly in bed with Shopify that requires you to "UPGRADE YOUR SHOPIFY ACCOUNT PLAN" . $$$£££££
Hi, As indiqued in the page of our app (in "Requirements" section) : "Advanced Shipping Cost Plus app requires Carrier Service feature. Check first that this feature is enabled on your shop." Our app need the "Carrier Service" feature enabled on your store to work. This feature is enabled by Shopify only on these cases : - It is on the Advanced Shopify plan or higher. - Its Shopify plan is paid annually. - It is a development store. It will be the same for all apps that manage "shipping cost". Best regards.
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