All reviews

Rating Breakdown

  • 5
    95% (258 ratings)
  • 4
    3% (8 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (4 ratings)
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5 / 5 Share

March 24, 2015

The App has helped our store immensely, however, the process and extra step for uploading and importing a CSV file each time we make a change with our products is time-consuming and frustrating. There must be a way to automate this???

Using app

5 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 20, 2015

Burt is a busy guy... To be honest, not the easiest person to reach... But once you catch him on the phone, he'll always do his best to help you and make sure everything's working for you. His explanations are clear and he knows what he's doing. As for the app itself, the available customization options are just limitless. Before checking out and entering their shipping address, customers can also get shipping estimates on their cart page by entering their ZIP code... This is a huge plus as we'd hate for customers to be surprised by total shipping cost after the trouble of entering their full shipping address during checkout. For a small additional fee, ASM can even integrate with other freight vendors such as UniShippers. If you think you have a set of complicated shipping rules and it's impossible to have it all on your online store -- ASM will make it possible for you.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2014

ASM Solved all my shipping problems in less than 20 minutes. They have extremely helpful and knowledgeable staff aka Burt.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2014

We had a complicated set of rules that was far beyond what Shopify can do, but Advanced Shipping Manager made it work. Setup was a little complicated, but Burt was very helpful and got us up and running.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2014

Shipping a refrigerated and dry product line across the country is not a "simple logic" task. ASM offered friendly support, useful suggestions, and a scale-able solution that helps to expand the logic and build dimension into our web pricing structure. Most importantly, it's reasonably priced, does what it claims to, and is simple to use. It will win the year for us, this year, for web sales.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2014

For a while I thought our website would never be able to calculate proper shipping rates and I would forever be on the phone with customers giving custom shipping quotes... This app was perfect for solving our shipping needs. We ship everything from a tiny paint sample via USPS to a 500lb sofa sectional which needs to be flat rate from a white glove carrier. Burt was able to customize the app to fit exactly what we needed. Setting everything up was super simple and the customer service was great! Sometime you just need to talk to someone on the phone and Burt was always there to walk me through any issues. Thanks again for everything!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2014

Excellent customer service and quick follow up. The ASM team went above and beyond in helping set up and integrate their shopify app within our website. Extremely helpful and very professional!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2014

Wish I could give this app 6 stars. Literally the BEST customer service I have EVER received from ANY business, and I do mean EVER. Burt and his team put in extra hours and answered every single e-mail, call, and questions incredibly quickly and efficiently. The app itself is also exactly what I was looking for. Setting up everything was a breeze and the app works without a hitch. Truly an asset to the Shopify community. Thanks again Burt and Robin !!!! -Shawheen

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2014

Amazing customer service and that is what matters most.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 9, 2014

We had been struggling with customizing the (very limited) Shopify shipping settings when we chanced upon Advanced Shipping Manager - it was the answer to all our needs! Our shipping rates are complex and based on multiple factors but the program is able to compute and calculate them with ease. The setup took a bit of time simply because it's a new product and hasn't been used very much with non-US Shopify stores, but the ASM staff were extremely helpful and willing to work through any and every snag until it worked perfectly for us. I highly recommend this app to anyone who wants to be able to easily customize their shipping - it truly meets even the most demanding situations!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2014

I don't have this app installed yet, but I will! I know Burt at Advanced Shipping Manager (ASM) which is part of KingWebMaster.com. These guys are the Gods of programming eCommerce and they can make ASM do anything with shipping in your wildest dreams! I don't know if Shopify will allow them to customize ASM if we merchants are willing to pay for it individually, but ASM is THE Holy Grail of "what can I make my shipping options do if I can call the shots?". How excited am I about ASM on Shopify? I literally stood up, cheered, and clapped my hands, and immediately wrote this review. I would dare to say if anyone rated ASM anything less than 5 stars, it would be a mistake or misunderstanding. I have a friend that used their company for programming his store and these people at ASM are beyond amazing in what they can do for merchants. Thank God for ASM being at Shopify!

Using app

--

Total reviews

2

Average rating

5.0