LENCO Supplies review for Advanced Shipping Rates

This app has worked very well for making delivery rates by city/town. Once we narrowed down what states in the USA we delivered to (a premium feature) the list was accurately populated. One problem that is currently still persisting. When a town has two words in the name the app can't seem to recognize it and no rate is calculated at checkout on Shopify. Hopefully we get an answer to this issue quickly!