Affiniv NPS, Survey & Feedback
Post-purchase NPS survey to collect customer feedback
Rating
5.0
feedback
6
chart
#4,260
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a year
67%
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More than a year
17%
Reviews Summary
Affiniv is highly praised by users for its ease of use, affordability, and excellent customer service. Users appreciate the functionality of the app for sending NPS surveys via WhatsApp and Email, as well as the intuitive analytics dashboard and integrations. The customization options provided by Affiniv allow users to tailor surveys to their specific needs, capturing valuable customer experience data. The seamless integration with Shopify saves time and streamlines the survey process, enabling users to focus on interpreting data and improving products and processes.
Highlights
Review RSS Feed
All reviews
Oct. 14, 2025
We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. We love the tool for its ease of usage - no unnecessary complex features. The analytics dashboard and integrations are amazing! It is also very affordable.
March 25, 2025
I have used Affiniv for NPS surveys. Good funcionallity and awesome customer service.
Feb. 12, 2024
Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.
Jan. 30, 2024
We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data. The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi-faceted data points about our customer experience. The process is seamless, and the tool integrates seamlessly with our Shopify store. This has saved us valuable time and streamlined our workflow, allowing us to focus more on interpreting the gathered data rather than managing the survey process.
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