Affiniv NPS, Survey & Feedback
Post-purchase NPS survey to collect customer feedback
Rating
5.0
feedback
6
chart
#5,973
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
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Less than a year
67%
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More than a year
17%
Reviews Summary
The reviews for the Affiniv Shopify App are overwhelmingly positive, with users praising its ease of use, affordability, and effectiveness in gathering and analyzing customer feedback. Customers appreciate the simplicity of setting up NPS surveys via Email and WhatsApp, as well as the intuitive analytics dashboard provided by the app. The customization options and seamless integration with Shopify are highlighted as key strengths, allowing users to tailor surveys to their specific needs and save time in the data collection process. The customer service and support from the Affiniv team are also commended for being helpful and responsive.
Highlights
Review RSS Feed
All reviews
Oct. 14, 2025
We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. We love the tool for its ease of usage - no unnecessary complex features. The analytics dashboard and integrations are amazing! It is also very affordable.
March 25, 2025
I have used Affiniv for NPS surveys. Good funcionallity and awesome customer service.
Feb. 12, 2024
Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.
Jan. 30, 2024
We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data. The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi-faceted data points about our customer experience. The process is seamless, and the tool integrates seamlessly with our Shopify store. This has saved us valuable time and streamlined our workflow, allowing us to focus more on interpreting the gathered data rather than managing the survey process.
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