Polina Bright review for Afterpay On‑Site Messaging

March 12, 2025

Useless App & Non-Existent Support! This app does not work at all. We followed the official Afterpay On-Site Messaging Implementation Guide exactly as instructed, yet the message blocks either remained invisible or empty. We tested multiple Shopify themes (including default, unmodified ones), and the messaging never appeared. Inspecting the page source confirmed that the Afterpay script loaded, but the generated block was 0 in size—completely non-functional. The official support was unhelpful and dismissive, repeatedly linking us to the same useless documentation instead of addressing the technical issue. After weeks of back-and-forth emails, no resolution was provided. Given that Afterpay’s own merchant support team set up our account incorrectly, we’re not surprised their app is just as broken. Avoid wasting your time with this app—it simply does not work, and Afterpay’s support does not care.