Viden ‑ AI Chatbot

Viden - AI Chatbot is presented as an AI customer service chat for Shopify stores that answers customers in seconds, 24/7, using the merchant’s own products, policies, and pages. It can help shoppers choose products, add items to cart, and be customized to match the store’s colors, fonts, and logo. Merchants can control which types of questions the chatbot may answer autonomously and which require approval, with returns and refunds always needing merchant approval. Unanswered questions are collected so the merchant can add a response once and improve future support.