Aide AI Support Automation
Aide AI Support Automation
Rating
5.0
feedback
2
chart
#10,391
Reviews Over Time
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Reviews Summary
Aide has received glowing reviews from ecommerce merchants who have installed it on their online store. Users are extremely satisfied with the app's seamless integration with Zendesk and its ability to leverage Shopify data to improve customer support efficiency. The AI solution has helped agents handle tickets faster and automatically populate ticket fields, resulting in reduced support times and costs. Additionally, customers appreciate the responsiveness and helpfulness of the Aide team, who have been accommodating to their needs and feedback, making the experience smooth and positive overall.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 2, 2024
Our team is super happy with Aide! We currently use Zendesk and as such needed an AI solution that works with our existing CX platform and allows us to fully leverage our Shopify data to cut down support times and costs. Aide was a perfect fit as it integrates with both and seamlessly helped our agents get through tickets faster and automatically populates ticket fields on Zendesk!
April 12, 2024
We have been working with Aide for a couple of months now and they have been exceedingly responsive and helpful to our needs. Throughout the process, the Aide team has taken our feedback well and made this as smooth as possible.
Thank you so much for the wonderful 5-star review! We're thrilled that Aide has been a smooth and successful solution for your business needs! We're committed to providing excellent service and support, and your feedback helps us do our best! Thanks for sharing your feedback and positive experience working with Aide!
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