Aigento ‑ AI Helpdesk Solution

Aigento is an AI helpdesk solution for ecommerce merchants that drafts replies from store data, allowing teams to approve responses before sending. It brings all customer conversations from email, live chat, and contact forms into one queue with matching Shopify orders. The AI triages tickets, drafts replies from the knowledge base and order data, and offers control for manual approval or automated workflows. Aigento also helps maintain a healthy knowledge base by identifying gaps and contradictions in team responses.