PrintPro
Fast, High-quality, US-based T-shirt and apparel printing
Rating
3.5
feedback
15
chart
#9,747
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
7%
-
Less than a month
7%
-
Less than a year
40%
-
More than a year
40%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the competitive pricing for print on demand services, the ease of adding designs and importing to Shopify, and the quick fulfillment times. Customers also praise the quality of the products and the variety of unique items available. Additionally, some users highlight the excellent customer service they received, with quick responses to inquiries and helpful support. However, on the negative side, there are complaints about shipping delays, missing tracking numbers, and issues with product updates and deletions. Some users experienced frustration with the app's interface, lack of product variety, and difficulties in modifying designs and product details. Overall, while the app has its strengths in pricing, quality, and customer service, there are areas that need improvement to enhance the user experience and reliability of the service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 23, 2020
The very first order was messed up and I was sent a much cheaper hoodie than what was ordered. I was told they would send out the correct hoodie this time. After I asked how I would be sure it wouldn't happen again the answer I got was "well our supplier fixes errors but I understand if you dont want to use us anymore"... like such poor reassurance and basically just letting a customer walk without care. Also took over a week to ship and a total of like 10 days to receive.
July 11, 2019
Best prices I've seen for POD so far including shipping. easy to addd designs and import to Shopify. Nice collection of unique products too Placed a few test orders today after speaking with customersupport wil update once they come in
July 11, 2019
Worst app ever. I had over 100+ products with them, well with one of the updates that they constantly do they swipe off my entire shop and DELETED all my products, descriptions, tags, titles, SEO everything is gone, my work of MONTHS gone in 1 day, extremely disappointed and upset, won't use them again obviously and will highly recommend if you are reading this review to go and look for a different app, there are lots of them that will never do this kind of stupidity of deleting all your products. Also, they keep updating and updating the app and just making it worst, looks like they still need lots to work on, I wish I never even had installed it on my store. Update: Your response sound beautiful except is not true, this had never happened before when I uninstalled the app, when I did it was because IT WAS NOT WORKING, but happens that the products were not removed on 5/27 as you said, they were actually removed a month later, on 6/30 ALL the sudden without me not even touching the app. So no, that was not the reason. Thanks.
Hi there, Thank you for the honest review. Unfortunately, when one of our apps is uninstalled, we remove the products that belong to the app from your site. In this instance, uninstalling the app on 5/27 resulted in the product you added from the app being removed. We've since changed this policy after working with you and will no longer remove products when our app is uninstalled. Please let us know if you have any questions and happy selling!
Sept. 25, 2018
This is NOT a print on demand service. This is just Product Pro under a different name. It is a dropshipping app and the interface is frustrating at best. If you are looking for a Print On Demand Fulfillment app, this is not it
Hi there, Thanks for the review. Sorry there seems to be some confusion. PrintPro is a Print on Demand app. You can upload designs onto customizable products, and we will fulfill your orders as they come in. The Print on Demand model is very similar to a traditional dropshipping model, so we understand how there could be some confusion. Happy selling!
Sept. 15, 2018
I used this app when they airwave something and used to ship within 2-3 days. Then they rebranded and everything went downhill. Now orders take 10+ to ship and they tracking numbers are missing numbers. I contacted customer support about it and they acknowleged that they were incorrect. Several months later and they still haven't fixed them. I give them an extra star because the quality of the shirts are good but it's not them that make it. They're just a middleman. If you don't mind the shipping times and the quality of the shirt than this is the app for you. If you sell on Amazon or Ebay or are measured by shipping metrics than look somewhere are else. I had to delete all of my listing from this app.
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