PrintPro

July 23, 2020

The very first order was messed up and I was sent a much cheaper hoodie than what was ordered. I was told they would send out the correct hoodie this time. After I asked how I would be sure it wouldn't happen again the answer I got was "well our supplier fixes errors but I understand if you dont want to use us anymore"... like such poor reassurance and basically just letting a customer walk without care. Also took over a week to ship and a total of like 10 days to receive.

July 11, 2019

Best prices I've seen for POD so far including shipping. easy to addd designs and import to Shopify. Nice collection of unique products too Placed a few test orders today after speaking with customersupport wil update once they come in

July 11, 2019

Worst app ever. I had over 100+ products with them, well with one of the updates that they constantly do they swipe off my entire shop and DELETED all my products, descriptions, tags, titles, SEO everything is gone, my work of MONTHS gone in 1 day, extremely disappointed and upset, won't use them again obviously and will highly recommend if you are reading this review to go and look for a different app, there are lots of them that will never do this kind of stupidity of deleting all your products. Also, they keep updating and updating the app and just making it worst, looks like they still need lots to work on, I wish I never even had installed it on my store. Update: Your response sound beautiful except is not true, this had never happened before when I uninstalled the app, when I did it was because IT WAS NOT WORKING, but happens that the products were not removed on 5/27 as you said, they were actually removed a month later, on 6/30 ALL the sudden without me not even touching the app. So no, that was not the reason. Thanks.

Sept. 25, 2018

This is NOT a print on demand service. This is just Product Pro under a different name. It is a dropshipping app and the interface is frustrating at best. If you are looking for a Print On Demand Fulfillment app, this is not it

Sept. 15, 2018

I used this app when they airwave something and used to ship within 2-3 days. Then they rebranded and everything went downhill. Now orders take 10+ to ship and they tracking numbers are missing numbers. I contacted customer support about it and they acknowleged that they were incorrect. Several months later and they still haven't fixed them. I give them an extra star because the quality of the shirts are good but it's not them that make it. They're just a middleman. If you don't mind the shipping times and the quality of the shirt than this is the app for you. If you sell on Amazon or Ebay or are measured by shipping metrics than look somewhere are else. I had to delete all of my listing from this app.

June 30, 2017

Amazing and underrated print on demand provider! Fulfillment at typically 1-2 days is the quickest I've experienced from any Shopify-linked POD company, and they have been very consistent with this in the several months I've been using them. The apparel selection is great, lots of different women's styles and colors that aren't found with other POD companies - I love the Raglan/Baseball tees and comfy and fashionable lightweight sweatshirts. Pricing is great as well. Would love to see a women's muscle tank and/or ringer tees as those are not something I've seen any Shopify-linked POD offer yet. Really hope they continue to stay consistent with their lightning quick fulfillment turnaround and quality. Overall, one of my favorites for POD fulfillment - Thanks Airwaves!!!

June 26, 2017

they are the fastest shirt printer we have used and good customer service

June 8, 2017

I've had a lot of success with this app. Design tool is easiest to use out of all the ones ive tried, prices are good and the shipping is fast. Whenever I need support Breanna or her team have always been there for me :) Check out our storeL bar-merch.myshopify.com and let us know if you need bar online merchandise sales help

Dec. 12, 2018

Not only is the app awful, but Carly-the-no-help customer service rep is horrific. She is rude, non helpful and just all at around a disgrace to Shopify. If they’re smart, they’ll drop this app altogether. Whatever you do, don’t even try this app! They leave you with no way to modify a design or a products color availability. So pretty much, when you design something and select the colors you want, in a tshirt for example, you can't ever go back in and add or take a color away. You have to completely start the product design over from scratch. This is pretty stupid. If a color isn't selling, or is no longer relevant, I should be able to go in and edit an existing product. In addition, if I think of something I want to add to a design, I should be able to without starting over from scratch. They also don't give you much as far as fulfillment process communication. Once someone places an order, it either says Ordered or Shipped. There's no in between. So I have no idea if it's in the process of being printed, packaged, etc. That's completely ridiculous. The first order that was placed, the customer only received one out of two items. Deleted this app altogether after CONSTANT shipping issues, non-existent customer service. And they don’t even care when they lose a customer.

April 24, 2017

High-quality product, easy to use app, and great margins. Listed a few shirts when we expanded to apparel and received great feedback from customers. Hopefully more garments are added in the future.

April 9, 2017

By far the worst company to choose for a start up business. I went with AW because I believed they would be a good start for me. I should have known not to go with them when they never returned my basic email questions in regards to cost/samples/production etc. I decided to order samples from them before going LIVE, I'm so glad I did. Their product was amateur at best, the DTG was HORRIBLE no way anyone would pay for their quality of print. My company would have gone down before ever starting if I would just trusted them. The packaging of the product was a joke, when I reached out to ask for an explanation (gave them 72hrs + to respond as a professional courtesy) they did not respond and have yet to ever respond back to one of my emails, and the customer rep over the phone acted as she did not care. THIS COMPANY IS HORRIBLE, DO NOT TRUST THEM. CHECK YOUR WORK IF YOU DECIDE TO GO WITH THEM. THIS IS NOT THE COMPANY YOU WANT.

Jan. 11, 2017

Hands down the best customer service of any app I've used. They are super responsive and helped me with everything from order tracking to app support. I didnt want to leave a review for the old app because honestly it was kinda rough around the edges it worked but not that great. This new app is AMAZING! much easier to use and it works just like they said it would which is so nice. Most of the time the app people just say theyll fix something and it never gets done I am so happy to be working with a company that puts effort into making their app better all the time. On top of the app working great the products are fantastic. Lots of selection for SHIRTs (no leggings or anything else yet) but just about any shirt type you'd want is available and we are a lower priced store than a lot of other shopify stores so the low prices in the air waves app help us a ton with margins. we used to use printful but their prices are way too high, the service was non-existent and my customers would recieve orders late. This app is pretty much the complete opposite, fast delivery, low prices and amazing service. If I could give more than 5 stars I would :) to the team: thank you for all your help and I can't wait to keep sending orders your way!!!

Oct. 29, 2016

Customer service 5 stars. They responded to my email the same day and answered all my question. However the app 3-4 stars. They dont list the brand and style names of the products. I need to know exactly what I'm getting, what it is made of and where it is sourced. Limited amount of products. I agree with not having 500 things, but still need variety. Need more women's styles. Design space is very compact. No list of policies that I could find on the website or app. You also cannot delete any of your personal information and designs. Ex, credit card. I did not order anything, so I cannot comment on the print jobs. I think this app will be good, once things are added and modified.

Sept. 20, 2016

WOW!!! I just want to say that the app is pretty amazing! Even if you dont have photoshop, or if you don't like having to save somewhere and then upload elsewhere, this app will save you a bunch of time. I had a quesion and usually try to find it myself, however, I don't have a lot of time and just emailed the creators with the areas that I was unclear about. They emailed me back with a personal reply same day, and even offered to call and do a screen share to clear away all the doubts I may have in real time... so we did. Chris worked with me and spent an entire hour with me on the phone answering all my questions. I took way too much of his time, BUT, he didn't make me feel like I took any of his time. He was VERY positive, professional and upbeat and REAL with me throughout the call. Even giving me tips for shopify itself! I have never had this kind of service from a plugin provider in the past (5 years of previous experience) and will only strive to be as good at customer service in actually helping the customers out as he is. Don't look anywhere else, this place is hands down the best choice for any tshirt dropshipping needs. They can scale more than printful and with much better accuracy...plus, they are more centrally located than printful. I still use the other ones for other products, however, if Airwaves offers an app, I'll get it from this point forward! Cheers Chris!

Sept. 15, 2016

I have used multiple Shopify fulfillers for a handful of stores and I even tried printing shirts myself. This is the best app and company I have worked with. They know apparel really well and they get shit done. The prices are reasonable, the quality is better than anyone else in the marketplace. The best service they offer is quick turnaround time, I have used some of the other shirt printers and found that it can take weeks to get a custom shirt printed. Our customers love the quick turnaround and have noticed the better printing and shirt quality. I haven't had any issues so I can't comment on their support and I was part of their initial application testing so I have likely used them longer than most store owners so far.