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#4,756
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Reviews Summary
Aircall is a phone system designed for e-commerce businesses to elevate the customer experience by providing personalized conversations and quick access to order information. Agents can gain context at a glance, personalize conversations, and serve customers faster with essential customer and order details displayed during inbound calls. The app allows agents to access order information, including order value, status, and tracking number, with a link to courier status in just one click.
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Sept. 19, 2024
We tried using Aircall for 1 week after switching to it from a competitor. It was missing plenty of features that should have been mentioned to us. After reaching out to them for support, we received no answer after 5 business days. We tried to cancel our contract amicably, but Aircall chose to answer with the following: "We understand your concerns and reasoning behind your decision. As you are allowed to cancel the service and port your number out of Aircall, unfortunately we cannot offer a refund on this. The reason behind this is an upfront annual agreement was signed and paid for. I will be happy to process your cancellation now." I'm very disappointed with their level of service and them hiding behind a contract, all while not providing an adequate level of service.
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