Rating
1.0
feedback
2
chart
#3,872
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
50%
-
Less than a year
50%
-
More than a year
0%
Reviews Summary
The reviews for Aircall highlight significant issues with the app, including promises not being fulfilled, lack of essential features, poor customer service, and difficulties with cancellation and refunds. Users expressed frustration over the app's failure to integrate with their service desk software, inability to set up caller ID and text messaging, and overall lack of functionality compared to competitors. The negative experiences mentioned in the reviews led to a decision to switch back to a previous service provider, TalkRoute, which was praised for its reliability and superior customer service. Aircall was criticized for being a waste of time, money, and energy, with users feeling let down by the unmet expectations and lack of resolution to their issues.
Highlights
Review RSS Feed
All reviews
Jan. 7, 2025
This was a terrible experience. They promise the world and cannot even deliver a rock. We only went with them since they were supposed to integrate with our service desk software. Never got to try it since their service never worked after 6 months of service. Our previous phone company quickly setup our caller ID, so when we called people, our number showed up on their cell phones. After 6 months with Aircall...that still didn't work. It took the previous company about 2 weeks to get it working and they were 20% the price of Aircall. Then we had to register for text messaging under new rules with Aircall. We submitted multiple tickets and never got it working. They never did it or didn't do it right, but we never got text messaging. After another 3 months of trying, we finally decided to leave. We moved back to TalkRoute. It may not have as many features, but it works and their customer service is 10x better. We got our number ported back over (which took forever on Aircalls part to move), caller ID added back in, and text messaging setup in about 6 weeks. And they are way less expensive than Aircall. They did in 6 weeks what Aircall couldn't do in 6 months. Aircall was the biggest waste of time, money, and energy of anything that we've done. We paid $180/month to make about 7 phone calls in 6 months because we kept waiting for things to be corrected. I am disgusted that we stayed for so long, but they kept telling us they were working on it...but nothing ever happened.
Sept. 19, 2024
We tried using Aircall for 1 week after switching to it from a competitor. It was missing plenty of features that should have been mentioned to us. After reaching out to them for support, we received no answer after 5 business days. We tried to cancel our contract amicably, but Aircall chose to answer with the following: "We understand your concerns and reasoning behind your decision. As you are allowed to cancel the service and port your number out of Aircall, unfortunately we cannot offer a refund on this. The reason behind this is an upfront annual agreement was signed and paid for. I will be happy to process your cancellation now." I'm very disappointed with their level of service and them hiding behind a contract, all while not providing an adequate level of service.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more