Airwallex Fraud Protection
The reviews are sharply mixed, but the negative feedback is much more intense and detailed than the positive feedback. On the positive side, one reviewer says the pricing and fee structure can be attractive, especially for cross-border payments, and suggests the total deduction may be relatively low compared with other options. However, the negative reviews warn strongly against using the app, citing missing funds from transactions, poor or nonexistent customer support, account suspensions without explanation, and a lack of communication when problems arise. Overall, the app appears to have some appeal for cost-conscious merchants, but trust, reliability, and support are major concerns for dissatisfied users.
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RUN AWAY!!!!Do not use airwallex as a payment processor. A $135 transaction was made and we only receive $116 the rest was missing. We contacted support and got no where. We had to put in a dispute. Worse customer service ever and even worse payment processing.
About 505USD opens the credit card acquiring function（credit card ¤cy exchange fee 5% + Gateway fees + Shopify 2%). The cross-border payment fee is only 0.1%。 The actual amount will be deducted by 8% at most (2%-8%)
STAY AWAY! THEY WILL STEAL YOUR MONEY! We have been 100% compliant with their policies and now they have suspended our accounts for weeks without any support whatsoever!! I know several other people that has had their accounts suspended for months without any support or communication from them. STAY AWAY!
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