Algolia AI Search & Discovery
Drive higher conversions and shopper engagement at scale
Rating
3.0
feedback
39
chart
#4,865
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
8%
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Less than a month
18%
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Less than a year
59%
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More than a year
15%
Reviews Summary
The reviews for the Algolia Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praise the powerful search functionality and customization options offered by Algolia. Users appreciate the support provided by the customer success team, with many mentioning the valuable insights and guidance received during integration. Additionally, users highlight the improvement in search and merchandising experience, as well as the responsiveness of the support and customer success managers. However, on the negative side, some users criticize the lack of user-friendliness in the onboarding process, the high cost of support for lower-tier plans, and the difficulty in setting up the app without technical expertise. Some users also express frustration with the billing system and slow response times from support.
Highlights
Review RSS Feed
All reviews
Jan. 5, 2026
We’re sorry to hear about your experience. If you’re open to it, please contact us at https://support.algolia.com/hc/en-us so we can follow up with you and see how we can help.
April 11, 2025
The on-boarding process is basically non-exist. I installed the app via. app store, and all you get is a page with a "Get started" button. Clicked on the button and being redirected to a account register page, after the registration, being redirected back to Shopify app admin page, nothing happens. I refreshed the page, now It is asking credentials such as API keys, which I never been informed about. I didn't even know my account was successfully created or not. Already here, I stopped using the app. If the start phase is this difficult and not userfriendly, how can I expect the UI and features in the app are userfriendly?
Thank you for sharing your feedback, and we apologize for the frustrating onboarding experience. We're always looking to improve and would appreciate the chance to better understand what went wrong. If you're open to it, please submit a support ticket so we can assist directly. In case it helps, we also offer a quick Academy walkthrough of the initial setup here: https://academy.algolia.com/training/49002106-065c-11ef-8d28-02c06323a01b/overview
April 8, 2025
It is definitely not a straight forward implementation which requires support and that is pretty much none-existent unless you commit to min $12,000 USD a year. Terrible support with pay as you go plan. We have tickets over 20 days old not answered.
Thank you for your review. We apologize for the initial delay. I see that a member of our team is speaking to you on the case. from what we can see some of the questions you had are resolved and we are hopefully making some good progress on your further questions.
Nov. 5, 2024
Algolia is a powerhouse when it comes to search functionality. The robust customization options allow for highly tailored search results that enhance user experience and drive conversion. Their customer success team has been incredibly supportive throughout our integration, providing valuable insights and guidance to help us maximize the platform's potential. Algolia is a valuable asset for any DTC brand committed to improving their e-commerce search experience.
Using app
9 months
Total reviews
1
Average rating
5.0
Oct. 30, 2024
Love this app! Tons of flexibility around ranking factors, using tags or metafields. We also have enjoyed using the dynamic re-ranking feature which boosts our products based on CTR and CVR
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