Algolia AI Search & Discovery
Algolia is a powerful search app that offers fast and relevant search results, control over rankings, synonyms, filters, and merchandising. Users appreciate the support provided by the Algolia team, especially the Technical Account Managers (TAMs) who are knowledgeable and helpful. However, some users have faced challenges with the app's setup process, including issues with onboarding, unexpected errors, and the need for developer expertise for customization. While Algolia is praised for its search functionality and customer success team, there are concerns about the cost, lack of user-friendliness in the initial setup, and slow response times for support.
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App & Dashboard work a bit against each other sometimes. Support is very fast, knowledgeable and helpful tough!
We had and issue with our staging environment not being able to reindex. After speaking with our TAM and entering a ticket our issue was resolved in a day. I am very pleased with the continuing communication and the speed in which it was resolved.
We’re sorry to hear about your experience. If you’re open to it, please contact us at https://support.algolia.com/hc/en-us so we can follow up with you and see how we can help.
The on-boarding process is basically non-exist. I installed the app via. app store, and all you get is a page with a "Get started" button. Clicked on the button and being redirected to a account register page, after the registration, being redirected back to Shopify app admin page, nothing happens. I refreshed the page, now It is asking credentials such as API keys, which I never been informed about. I didn't even know my account was successfully created or not. Already here, I stopped using the app. If the start phase is this difficult and not userfriendly, how can I expect the UI and features in the app are userfriendly?
Thank you for sharing your feedback, and we apologize for the frustrating onboarding experience. We're always looking to improve and would appreciate the chance to better understand what went wrong. If you're open to it, please submit a support ticket so we can assist directly. In case it helps, we also offer a quick Academy walkthrough of the initial setup here: https://academy.algolia.com/training/49002106-065c-11ef-8d28-02c06323a01b/overview
It is definitely not a straight forward implementation which requires support and that is pretty much none-existent unless you commit to min $12,000 USD a year. Terrible support with pay as you go plan. We have tickets over 20 days old not answered.
Thank you for your review. We apologize for the initial delay. I see that a member of our team is speaking to you on the case. from what we can see some of the questions you had are resolved and we are hopefully making some good progress on your further questions.
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