Algolia AI Search & Discovery
Algolia is a powerful search app that has received a mix of positive and negative reviews from users. Positive aspects include its ability to make search faster and more relevant, control over rankings, synonyms, filters, and merchandising, and the helpful and supportive customer success team. Users appreciate the flexibility in ranking factors, dynamic re-ranking feature, and robust customization options. However, some users find the app clunky to use at times, with unexpected errors and issues with the dashboard. Support is highlighted as fast and knowledgeable by some, while others criticize the lack of support for free plans and slow post-sales customer support. Overall, Algolia is recommended for its search functionality and support, but some users have faced challenges with setup, pricing, and billing issues.
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Overall a really solid app — no major issues and it integrates smoothly into our workflow. Would love to see a bulk edit option added for collection facets, as that would save a lot of time managing larger catalogs. Our TAM Elias has been incredibly helpful and supportive throughout our experience.
App is a bit clunky to use at times, with unexpected errors popping up when trying to apply changes. Most of the time, redoing the action solves it but nonetheless, it's time consuming. Algolia dashboard is quite useful and has lots of features/capabilities for nuanced execution. Algolia staff and support are super helpful (shout out to our TAM Elias) and bring a lot of experience in helping our business optimize and execute strategy.
Algolia has made search much faster and more relevant on our store. We especially like the control over rankings, synonyms, filters, and merchandising.
App & Dashboard work a bit against each other sometimes. Support is very fast, knowledgeable and helpful tough!
We had and issue with our staging environment not being able to reindex. After speaking with our TAM and entering a ticket our issue was resolved in a day. I am very pleased with the continuing communication and the speed in which it was resolved.
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