Algolia AI Search & Discovery
Drive higher conversions and shopper engagement at scale
Rating
3.0
feedback
41
chart
#5,840
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
7%
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Less than a month
17%
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Less than a year
59%
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More than a year
15%
Reviews Summary
Algolia has received mixed reviews from users. Positive aspects include fast and reliable search functionality, robust customization options, and valuable insights from the customer success team. Users appreciate the seamless integration with Shopify and the ability to tailor search results. However, negative aspects mentioned include difficulties in onboarding, non-existent or slow customer support, and high costs for support. Some users also faced issues with the app causing billing problems and lack of transparency in pricing. Overall, Algolia seems to be a powerful search tool with great potential but may require technical expertise and careful consideration of support options.
Highlights
Review RSS Feed
All reviews
April 1, 2026
We had and issue with our staging environment not being able to reindex. After speaking with our TAM and entering a ticket our issue was resolved in a day. I am very pleased with the continuing communication and the speed in which it was resolved.
March 2, 2026
Nous avons opté pour algolia, en pensant que le cout en vaudrait la peine. Quelle erreur, c'est un grouffre financier, qui en plus de bugger souvent, n'est pas du tout fonctionnel. SAV inexistant en plus, ou ils vous facturent toutes demande. Je ne parle pas des produits non suivi tel les cartes cadeaux qui n'apparaissent pas dans la recherche, de mes produits bunddles également disparu. Traduction du moteur de recherche également complètement HS. Bref fuyez loin de cette application, vous trouverez de bien meilleur option à plus de 10 fois moins..
Jan. 5, 2026
We’re sorry to hear about your experience. If you’re open to it, please contact us at https://support.algolia.com/hc/en-us so we can follow up with you and see how we can help.
April 11, 2025
The on-boarding process is basically non-exist. I installed the app via. app store, and all you get is a page with a "Get started" button. Clicked on the button and being redirected to a account register page, after the registration, being redirected back to Shopify app admin page, nothing happens. I refreshed the page, now It is asking credentials such as API keys, which I never been informed about. I didn't even know my account was successfully created or not. Already here, I stopped using the app. If the start phase is this difficult and not userfriendly, how can I expect the UI and features in the app are userfriendly?
Thank you for sharing your feedback, and we apologize for the frustrating onboarding experience. We're always looking to improve and would appreciate the chance to better understand what went wrong. If you're open to it, please submit a support ticket so we can assist directly. In case it helps, we also offer a quick Academy walkthrough of the initial setup here: https://academy.algolia.com/training/49002106-065c-11ef-8d28-02c06323a01b/overview
April 8, 2025
It is definitely not a straight forward implementation which requires support and that is pretty much none-existent unless you commit to min $12,000 USD a year. Terrible support with pay as you go plan. We have tickets over 20 days old not answered.
Thank you for your review. We apologize for the initial delay. I see that a member of our team is speaking to you on the case. from what we can see some of the questions you had are resolved and we are hopefully making some good progress on your further questions.
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