Rating
4.5
feedback
19
chart
#4,761
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
5%
-
Less than a month
26%
-
Less than a year
42%
-
More than a year
0%
Reviews Summary
Algomo, a Shopify App, has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users praise the app for its AI-powered chatbot and live chat features, which have greatly improved customer service. The ability to handle complex customer queries, provide real-time order updates, and offer smart product recommendations are highlighted as key strengths. Users appreciate the seamless integration with Shopify and the ease of setup. However, some users have expressed dissatisfaction with the lack of customer support. They mention difficulties in modifying information shared with customers and receiving timely and detailed responses. Suggestions for improvement include enhancing analytics capabilities and providing better customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 29, 2024
Our website has a complex structure due to the detailed usage and effects of our products. The information provided on the site helps train the AI, making it very useful for customers.
April 15, 2024
Algomo is a game-changer. The easy setup and the ability to handle complex customer queries with AI and live chat handovers have improved our support system. I'd love to see more detailed analytics features in future updates.
April 11, 2024
Algomo offers an unmatched customer service experience. The urgent query detection and lead follow-up features ensure that no customer inquiry goes unnoticed. Expanding its analytics capabilities would provide even deeper insights into customer interactions.
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