Rating
3.1
feedback
6
chart
#13,814
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
50%
-
Less than a day
17%
-
Less than a month
33%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
Algomo, a Shopify App, has received mixed reviews from users. While some appreciate its usefulness in training AI and providing detailed information for customers, others have expressed frustration with the lack of customer support. The app is praised for its customer service experience, smart AI chat, and intuitive product recommendations. Users find it easy to set up and appreciate its ability to sync well with store updates. However, there are concerns about the responsiveness of customer support and the need for deeper analytics capabilities.
Highlights
Review RSS Feed
All reviews
May 29, 2024
Our website has a complex structure due to the detailed usage and effects of our products. The information provided on the site helps train the AI, making it very useful for customers.
April 2, 2024
First let me start off by saying this App had so much potential. I thought within an hour of installing that it would be the one we'd stick with. The pricing seemed great, and the interface was easy to understand. The problems lie with the customer support - there really is none. We wanted to modify the information that was shared with customers about their orders, and omit some specific order details from the AI replies - and no one would help. We tried their own AI chat and it wasn't helpful. We tried getting a real person to reply to us to no avail. If they could improve customer support reply time and attention to reply detail it would be great.
We are truly saddened and surprised by this. You reached out to us yesterday and within 18 minutes we responded to you. However, we didn't receive any response back from you. It looks like there might have been a mix-up, or perhaps our response went into your spam folder? We want to sort this out. If there’s an issue we overlooked or if you need further help, please let us know. You can reach out directly at [email protected] We hope to resolve the issues for you.
March 28, 2024
Algomo offers an unmatched customer service experience. The urgent query detection and lead follow-up features ensure that no customer inquiry goes unnoticed. Expanding its analytics capabilities would provide even deeper insights into customer interactions.
March 8, 2024
Really happy with Algomo on my Shopify store. It simplifies customer interactions with smart AI chat and intuitive product recommendations. Easy setup and syncs well with store updates. A solid choice.
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