Rating
2.5
feedback
5
chart
#14,753
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
40%
-
Less than a day
20%
-
Less than a month
40%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
Algomo is a Shopify App that has received mixed reviews from users. Some customers find it very useful, especially for websites with complex structures and detailed product information. The AI feature helps train the system and enhances customer experience. However, other users have expressed frustration with the lack of customer support. They feel that the potential of the app is hindered by the unresponsive support team, making it difficult to customize certain aspects of the app to suit their needs. Despite this drawback, users appreciate the easy setup process and the app's ability to streamline customer interactions and product recommendations.
Highlights
Review RSS Feed
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May 29, 2024
Our website has a complex structure due to the detailed usage and effects of our products. The information provided on the site helps train the AI, making it very useful for customers.
April 2, 2024
First let me start off by saying this App had so much potential. I thought within an hour of installing that it would be the one we'd stick with. The pricing seemed great, and the interface was easy to understand. The problems lie with the customer support - there really is none. We wanted to modify the information that was shared with customers about their orders, and omit some specific order details from the AI replies - and no one would help. We tried their own AI chat and it wasn't helpful. We tried getting a real person to reply to us to no avail. If they could improve customer support reply time and attention to reply detail it would be great.
We are truly saddened and surprised by this. You reached out to us yesterday and within 18 minutes we responded to you. However, we didn't receive any response back from you. It looks like there might have been a mix-up, or perhaps our response went into your spam folder? We want to sort this out. If there’s an issue we overlooked or if you need further help, please let us know. You can reach out directly at [email protected] We hope to resolve the issues for you.
March 8, 2024
Really happy with Algomo on my Shopify store. It simplifies customer interactions with smart AI chat and intuitive product recommendations. Easy setup and syncs well with store updates. A solid choice.
March 8, 2024
Got Algomo running on my Shopify recently – it's decent. Good with updates and suggestions, and setting it up was a snap. Keeps up with my store's changes no problem. A feature to dive deeper into customer chat analytics would be ace. Definitely a solid pick for streamlining customer service.
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