AliReviews: AliExpress Reviews
The reviews are overwhelmingly positive, with many users praising the app’s customer support, live chat responsiveness, and the helpfulness of specific staff members. Reviewers frequently mention that the app is easy to use, works well for importing or transferring reviews, and can be a useful free option for stores getting started. Several users also say the app looks good on the storefront and helps improve credibility and conversions. At the same time, a smaller but notable group of reviews raises serious concerns. The main complaints focus on slow or absent support, unresolved technical issues, and misleading expectations around the free plan or import features. Some users report problems such as reviews not importing, inability to edit or export reviews, confusing navigation, or the app stopping working altogether. Overall, the app appears to deliver strong value for many merchants, but reliability and support consistency are the biggest weaknesses.
Review RSS feed
This app provides virtually zero after‑sales support. I have been encountering issues for two months. No matter how many times I try to contact their customer service, my problems are never resolved. They only tell me to wait for their email reply. They promise a response within a few hours, yet I have never received a single email from them. Their so‑called solutions are nothing but empty verbal promises, with no real fixes or improvements at all. Do not use this app. Do not use it. Stay away from it.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.