Best4Petz review for Tuecus Aliexpress Dropshipping

Oct. 13, 2018

This is my 2nd review after using the app for a month and while I gave them 5 stars previously based on my initial experience with a support person, I'm going to provide an honest and in-depth feedback about the app this time. The app has great potentials but there are some core functionalities that simply DO NOT WORK as it's supposed to! Either the function does nothing but claims to be working, ie. pops up a "successful" dialogue box but nothing actually happens, or it's completely out of sync with Shopify thus make managing your products list impossible. Even something as simple as SORTING doesn't work. They do have a 24/7 chat support team who are polite and are willing to give you instructions, but tends to over promise and under deliver on solutions that depends on their tech team who cannot seem to resolve a handful of fundamental issues over the past 4 weeks! Worse, some functions that were working before, will suddenly stop working and their tech team will claim that it's never been the case in the first place. After reading quite a few reviews here that gave the app 5 stars (same as I), it becomes apparent that the rating isn't about the app itself, but was simply a feedback on the initial support experience, which was also requested of me after my first interaction with them. As I mentioned, the support team is helpful and polite, but if the app doesn't work, it's kinda pointless and misleading to give the app a high rating, luring potential new users to pay for this app as opposed to other alternatives on the market. I've been in touch with their support everyday for the past 4 weeks, including weekends, and was promised at least twice a week that the issues and bugs I've raised will be fixed and that I will receive email updates once tested, but that has never happened. I was also informed two weeks ago that these issues have been escalated within their management team and will be red flagged as high priority, but again, the promise of fixing everything by Thursday 11th Oct was broken, which lead me to writing this review. Now I've once again been promised that ONE of the main issues, the CORE FUNCTIONALITY of being able to UPDATE existing product details (titles, descriptions, variations etc.), will be fixed by next Monday (cuz their tech team doesn't work on weekends). As a paying customer, the fact that they've started charging me for an app that's NOT WORKING, is somewhat inexcusable, but I'm willing to give them the benefit of the doubt and wait till next week to see. If at least that problem is resolved, I will revise my review and up my rating to show that at least some work is being done. But until all the problems and bugs have been fixed, I will refrain from giving this app a 5 star rating.