Also Bought CBB
Also Bought, premium product recommendations for Shopify
Rating
4.8
feedback
343
chart
#3,086
All reviews
Review RSS Feed
June 10, 2025
Very good, the staff is very professional and responded promptly, which is very helpful to us
June 9, 2025
Fantastic app, great customer service too. Quick shout out to Deepika, who was really reactive and fixed a small issue for us very quickly!
May 23, 2025
Super easy to add manual recommendations. Just wish I could add those recommendations in bulk when making them for the same product but in a different print.
April 16, 2025
Automatic recommendations do not work really well. We have products which are gifts ($0 value) not listed and should be added to the cart only under certain conditions, and the app recommends/lists those products on regular basis. There is no simple automatic way to exclude those products from recommendations ... there are a few manual ways, like tagging or manually adding them one by one etc. There should be a simple way to not recommend products $0 value
Hi Hygiene Hero Team, Thank you so much for your honest feedback—we truly appreciate you sharing your experience. While Also Bought uses automated logic to suggest products based on real customer behavior, we understand that certain items, like $0 gift products, shouldn’t appear in recommendations. Yes, these products can be excluded by tagging them (e.g. “hidden recommendations” or “recommendations disabled”) or excluding them either directly through the app or in your Shopify admin. We're more than happy to help set this up if you need any assistance. However, you can also automate the process using Shopify Flow to tag $0 products as soon as they’re created. Our team has shared some steps with you, but we’re always here to walk you through it. Feel free to respond to any of our messages, start a chat, or let us know if you'd like to schedule a call. We're here to support you every step of the way! We're here to help you get the most out of the app and ensure you have a great experience using it. Wishing you all the best and hope to hear from you soon! Warm Regards, Code Black Belts Support Team
Feb. 18, 2025
UPDATE: After reading my review the development team went to work in a few days and fixed a major issue we were having with Pre-order products being recommended. They have fixed the issue and it is functioning properly now. The proper labels are being displayed to customers now so there is no way of them missing that the product is a pre-order. Thanks for fixing this.
Hello Strobepro Studio Lighting Team, Thank you for taking the time to share your feedback with us. We’re pleased to hear that the app is working well for you overall, and we truly appreciate you bringing this important issue to our attention. We completely understand how interactions with back-in-stock or pre-order apps can cause confusion, especially when out-of-stock products continue to appear in the "Also Bought" section. We agree that this is a significant concern, and excluding out-of-stock products from the widget recommendations would directly address this issue, ensuring only available products are displayed in the widget. We sincerely apologize for any inconvenience this has caused. Unfortunately, our developers won't be able to implement a direct fix at this time, please note that, as we don’t have access to third-party apps, resolving this would require coordination between both apps to ensure compatibility. We’re always striving to improve and refine our app, and should an opportunity for integration become available in the future, we will certainly let you know. We’ve reached out to you directly and hope you can respond to any of our previous emails or contact us at [email protected]. Our support team is available 24/7 via chat or email, and if you'd prefer to discuss this over the phone, please don’t hesitate to let us know. We’re here to help and would be happy to connect with you to resolve this matter. Best Regards, Code Black Belt's Support Team
Feb. 7, 2025
What is good: - The Also Bought block looks nice in our store (both in web and mobile version). - Relatively easy to install and configure. - Support team is there to respond. What is not so good: - You can configure recommended products manually, but for 1 product at a time. There is no option to do that for a collection. And also you can't duplicate already created manual recommendation and assign it to another product, which would make the process faster. You can either do it for the whole list of your products (including cart) via global recommendations. Or for each product 1 by 1. If you a have lot of SKU in your store, then it's quite a lot of work. - Another thing is that we wanted to configure certain recommendations for the cart page. But it's not possible yet. - As mentioned by others, statistics shows the number of products sold via the app, but doesn't specify which ones. So it's kind of useless to be fare. You can enable tracking, but you will have a note in a packing slip which says "also bought clicked" and you will have to remove that note manually from each order. That's not an option for us. Overall, I would say it depends on your goal: if you fine with relying on automatic recommendations than you can try it. If you wanted more flexibility, I'm afraid it's not going to be very easy.
Hi Liberty Orchards Team, Thank you for your valuable feedback; we truly appreciate it. Regarding product recommendations, our system currently operates at the product level, meaning that creating manual bundles needs to be done individually for each product. However, if you’re seeking a more automated approach, our app provides filtering options that can recommend products based on same collection, product type, vendor, or tags that might better suit your needs. As for the app stats, our team has already reached out to explain why the actual products aren’t reflected in the built-in stats. This isn’t due to us withholding the data, but rather due to limitations with Shopify. The data we receive is anonymized, and we gather stats via JavaScript calls to our servers. This is the reason why our stats feature serves as a small component within the app, designed mainly to help monitor trends and track overall performance. We also understand your concern about tracking attributes. Unfortunately, this is Shopify-imposed information, and we have limited control over it. These details are never visible to customers, as they are private and intended solely for merchants. If they’re showing up on your packing slips, we suggest contacting your packing slip software provider to exclude this information from the "additional details" section. Our team has already sent you an email with more information, and we hope you can take a moment to review it. If you have any further questions or need assistance, please don’t hesitate to reach out—we’re always here to help. Thanks again, and we look forward to connecting with you soon! Code Black Belt's Support Team
Jan. 30, 2025
Had a minor hiccup when updating our cart page with Judge.me reviews. Contacted the support team, got a quick response and correction of the issue. Great app and customer support! Highly recommend!
Jan. 7, 2025
Great app. Looks like Amazon. And Carlos was wonderful helping with some prompt custom CSS placement.
Dec. 4, 2024
Love this app and customer support is always so fast to respond! Carlos was extra helpful today. Highly recommend!
Nov. 8, 2024
App is great and support is superb! Anytime I've needed something tweaked, Ricardo and/or Jennesca have resolved it for me immediately. Highly recommend!
Nov. 6, 2024
The app is brilliant and the customer service is probably the best I have seen! We've been using this for a few years now. In our most recent request, Luisa was extremely helpful in resolving the issue very quickly. The entire team is always quick to respond and resolve any problems. 5 stars without a doubt!
Nov. 1, 2024
Oct. 2, 2024
This app is great the customer support is super fast and effective. Highly recommend!
Oct. 2, 2024
I am using this app for the first time and Deepika has tested it on the site even without me asking! Thats service. She also went and customoised the app to suit the website. We been using Frequently bought for years. Highly recomended.
Sept. 5, 2024
I just added the app and Carlos was super helpful in adjusting the formatting to look correct on my site. Thanks!
Aug. 28, 2024
Solid app. Great customer service - helped make a ton of tweaks we wanted fast!