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Hello Luminance Skincare, Thank you for taking the time to rate our app. We’re truly sorry to hear about the slow-loading issue you experienced. Your experience matters a lot to us, and we want to assure you that we’re fully committed to helping you get this resolved as quickly as possible. We’ve checked on our side, but unfortunately, we didn’t find any chat or email correspondence regarding this issue. We would have been more than happy to assist you sooner had we known. Please rest assured that we’re here to help, and given the chance, we’d like to look into this for you right away. Our team has been trying to reach you, but we haven’t received a response yet. We also noticed that the app is currently disabled on your store, which prevents us from running tests and properly diagnosing the issue. Once we regain access or hear back from you, we’ll make this our top priority and ensure everything is working smoothly for you. We truly value your feedback, and we’re committed to turning this experience around. Your satisfaction is extremely important to us, and we want to make sure the app performs exactly as you expect. Please feel free to reach out to us at your convenience or contact us directly at [email protected] so we can assist you immediately. We’re here for you and ready to help every step of the way. Hoping to hear from you soon! Code Black Belt Support Team