Grace of Melanin review for Amazon by Codisto
Sept. 22, 2021
Transferring to this app is an entire headache. I already knew it would be after reading the reviews. The instructions are misleading and confusing. The "support" team, do not understand or read the questions/concerns and confuse you even further. After hours of troubleshooting, I get an order and the sales tax does not show up in Shopify, but shows up in Amazon. Also, my admin mysteriously stop loading...when I asked about this, they told me I needed to delete my browsing data,, cache etc..interesting timing. This app is also expensive..sheesh. Lastly, you would think since we are forced to transition, that they would make it seamless....nope....and are we really surprised? Nothing is ever easy over here.
Thanks for the feedback. We have implemented a new process in Settings, giving you the option to import Sales tax to Shopify Orders. The confusion lies with the native Shopify app not handling the marketplace facilitated tax correctly. This is a new requirement from Amazon, whereby they withhold sales tax on your behalf. If we by default transmit sales tax to your store when Amazon is withholding it, you may remit tax twice. The options are: We can set things up to honour what Amazon says about sales tax (the default) We can switch to handling tax as if it was a sale on your checkout (use Shopify tax rules) This is a common question and our support staff are well trained on it. Nikki
