Island Dog T-Shirt Company review for Amazon by Codisto
Dec. 1, 2021
5th Update - The app continues to work; However, I now have a new issue - and I've reached out via chat to try to find answers but that didn't help. Here's the issue: While I was linking products between my Shopify store and Amazon shop, I realized that some of the colors in the images looked alike - ie, the black and navy blue looked similar - and I became concerned that I mis-linked products (blue to black, etc.), so I wanted to go back and review the linked products. According to the person I chatted with for 20+ minutes, this is not possible. Once the products are linked, he wrote, there is NO WAY to go back and review. Please, please, please, Codisto, I am sure I am not the only one who needs to check. If I did mis-link anything, that means that every time an order is placed, the buyer will receive the wrong product. Please advise. 4th Update - I have now had this app on my shop for several weeks and am updating my rating to 4 stars. After a very rocky start, things now are working as expected. Meaning, it is working and there have been no new surprises or glitches. My sales are linking from Amazon to my Shopify store to my production providers seamlessly. I will add this - the Codisto support team has been great. They are quick, helpful, and they follow up. Please make it a point to reach out to them should you have any problems as they are very responsive. ....... 3rd Update - So, I just received a notice from Amazon that my perfect shipping rate is now at 18.18% - this means that in the past 10 days, my account went from having 0 late shipments to 18.18% late shipments. Every single one of these late shipments occurred in the past week because the Codisto app over-wrote my Amazon production time information and promised shipment (of print-on-demand products) within 1 day of ordering. I only noticed this morning that the app has been over-riding my Amazon account information and have been taking steps to fix the problems. Unfortunately, according to Amazon, my account is now "At risk of deactivation" because my late shipment rate is now over 4%. This is 100% due to this app and, while I received an email from Codisto after first lowering my rating back to 0 stars this morning, which told me how I can bulk update my production/shipping times, the damage was already done. As a note - I have been selling on Amazon for 10+ years and this is the only time my account has been at risk. If you get this app - which you have to now that Shopify has forced you to - PLEASE check, re-check, and then check again all your info after linking through this app. Your entire business can be at risk, as mine now is. -------- 2nd Update - Back to a 1 (0) stars. So this weekend I woke up to a bunch of new orders from Amazon through my Shopify shop via Codisto. I also woke up to a slew of Late Shipment warnings from Amazon - it turns out that the Codisto app has overwritten all my production times/shipment dates to 1 DAY. If you do any sort of print-on-demand, you know that this is impossible. I checked my listings on Amazon, and my original production dates are still there. I checked the same listings on Codisto, and the app has a fall back of 1-Day service. You have to go one-by-one to set the Codisto app to whatever you have in Amazon - rather then having the Codisto app simply reflect whatever you have in Amazon. Total garbage waste of time - remember, I have more than 500 products that are affected. Now I have to cancel orders with Amazon customers who are expecting 1-Day turnaround service/shipment, which will further affect my rating. ---------- UPDATE: I originally gave this app 1 (0) stars. It was unwieldy, time-consuming, etc. I am happy to report that Codisto has been very responsive to improving the app. It is still not perfect - for instance, when I try to link my Amazon products to those in my Shopify store, the app does not find/show all the available sizes/colors to link to. This, of course, is a problem. I feel, though, that Codisto is committed to fixing/improving its product. Because of their quick service and fixes, I am updating to 3 stars. I will be more than happy to update again once all my product variations can be found/linked. PS: for now I am leaving my original review below so you can see what the developers overcame in just two days. 0 stars. The original Amazon app worked perfectly for years. Now we are forced to use this one. I have 577 products to link with this app. The problems are: 1 - The app does not allow for sizes and color variations. So, if you have a shirt that has 20 colors and 7 sizes, you have to search one-by-one through your catalog to link it. That is 140 listings you have to search through to find the correct one. Since Codisto does not give you an image, you can't even go by that. You have to click on each listing, one by one, and then RE-ENTER the search because it does not even offer a drop-down menu. So, enter your search terms, choose the first suggestion. If that is wrong, re-enter your search terms, choose the second listing, if that is wrong... 140 times for just that one listing. 2- Part way through the linking process (just 10 products in), the app started telling me to link products I had already linked (it lost all my work). Support said I had not completed the process. I replied that I have 577 products to link and was in the middle of it when the app deleted all I had already done, and 3- The prior, perfectly fine app, was FREE.
