Rural Haze review for Amazon by Codisto
Jan. 25, 2022
We have had this app about 2 months now. We do footwear, so maybe that is why but we have to reach out to support multiple times for each product. They work on the error, then try to republish. It is then errored again with a new error. For instance the one we most recently reached out for was codisto stating that nothing was present in a field, but there was, so we had to reach out to support with a screenshot showing the field being populated with a valid property. They said they were looking into it, then asked if we had the UPC, which had already been entered in Codisto, so we showed the screenshot. Then they republished it. We were then told it was syncing to amazon. It then got rejected by amazon and was showing as 'inactive' based on the same error. I will say the support is very quick, but it usually takes a few runs with them to get something published.
Thanks for your feedback, We understand the frustration when continued errors occur. Codisto has resolved large components of Footwear recently and continues to work on this area to create a seamless shoe listing on Amazon. We are working closely with our sellers to reach the desired outcome. Nikki