Scent In The City review for Amazon by Codisto

Feb. 14, 2022

I have had an issue with the product syncing since I started to use it via this Codisto app. The first attempt at syncing nearly 200 SKUs- I sold out of 2 different items as the Codisto sync somehow caused these 2 items both valued over $60-$80 to be sold on Amazon at $1 and $2 per unit. After solving this issue and being assured that I wouldn't have issues syncing again, on 3 separate occasions I have had to open a ticket because my inventory wasn't syncing or my pricing wasn't syncing. I was told that from now on, my default settings for new syncs would automatically be set to "Store price" which has not been the case as I have just opened 2 new tickets regarding the same exact concern. I am really really trying to give this App a chance as I can see the major benefits it can bring, but these issues cannot keep happening. We add products daily and when we hit 1,000+ SKUs this is not an issue that can repeat itself, especially considering that we are paying over $700 a year to use the App after being forced to remove the Shopify Amazon app which was FREE! I will continue to give this App the benefit of a doubt, but I do ask that the developers take a look at some of these concerns as I am sure I am not the only one struggling.