Perfect Settings Tableware review for Amazon MCF: US Fulfillment
July 19, 2024
MCF is the worse. They don't ship your orders on time, no support, no help, after they don't ship on time and deliveries are not received on the days promised, customers are mad and will not use shop with you again. **If you call into support then email someone and you have to wait days for answers. In the mean time your order is still not shipped and when you try to cancel it because they failed to ship on time they will not allow you to cancel the order. This is the repeat problem: They fail to ship on time. The order to your customer will not arrive on time for the wedding, baby reveal, or funeral. So then you have to ship the product yourself by EXPRESS OVERNIGHT and pay hundreds of dollars to keep your promise to your customers. You then have spent all this money and Amazon still will ship THAT original order late and will not allow you to cancel the order. So you have shipped double the order amount and pay both Amazon and on your own for excess shipping charges to get a customers order to them on time. This has happened more times than I can count. IF YOU VALUE your customers on your site or other sales channels DO NOT USE MCF. They do not ship on time, orders do not arrive on time and you CAN NOT rely on them. MCF will not fill the order if an Amazon FBA order is opened at the same time. Amazon FBA takes priority over MCF. Read all the bad reviews online about this mess. I WILL NOT USE MCF ever again. Stick 10 (not strike 3), I'm out and so is MCF. I wish someone would have told me!!!!
Thank you for taking the time to leave a review. Our shipping SLAs only apply to items that are already stowed within Amazon fulfillment centers. With the Amazon MCF app, we display only available inventory in Shopify that is ready to ship and orders can route to MCF for fulfillment right when the order is placed to further reduce shipping time. We'd be happy to assist you with any further questions at [email protected].