Live Shopping by Amperstand
The reviews are mixed, but they lean negative because two of the three reviewers reported serious problems. On the positive side, users like the app’s concept and potential for live selling directly on a Shopify store, and one reviewer said it worked well at first and that customers found it easy to use. The app is described as exciting, promising, and capable of supporting live sales in a way merchants want. The negative feedback is much stronger and centers on reliability and support. One reviewer said the app stopped working entirely before a major sales period and remained unresolved for nearly two months despite repeated contact. Another reported poor communication, no follow-up, and billing issues after cancellation, including being charged again after deleting the app. Overall, the main concerns are broken functionality, slow or absent support, and frustration with subscription and refund handling.
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ask them 3 times that my clients on IOS is having problem. 2 times they replied and said will find out but never once got back. 3rd time totally no reply. After i cant see my own live screen, i cancelled the subscription and messaged them twice. AGAIN NON REPLY ! deleted the app, checked billing and amperstand was not in it, tot everything was ok...... WRONG ! Was charged again yesterday and now had gotten Shopify very efficient guys to help me reverse the payment or refund it VERY VERY DISSAPOINTED !
I really waiting a long time before writing this review as the app was AMAZING when I first started using it back in October. I loved everything about it and was really looking forward to this being a wonderful way for me to do live sales directly on my Shopify store. Unfortunately, it stopped working right before Black Friday weekend and I haven't been able to use it since. The team is super-responsive to email requests and every time I email, they say they are still working on it. However it has been almost two months now with no resolution. I really just wish it would work again because I can see SO much potential for what they can do with this app and how wonderful it could be for store owners. Guys, I REALLY want to be able to use this!!!
I have been using this app for a few weeks and am very excited about the possibilities. It allows you to live sell right on your website. My customers are thrilled with how easy it is for them. I highly recommend it.
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