Facial Health review for Amplified Email & Abandon Cart

Jan. 28, 2019

One week in and went through all settings. The app looks well structured and the features sound like they can increase conversion. However, several elements are not working, like messenger or no birthday email button for customers to act upon. Furthermore the email capture before checkout is buggy on landig pages and doesn't let the customer click the button. Customer support is the worst of all these complaints, their chat is never online, the call button in the app doesnt even work, the email I sent to support comes back as bounced(!) so the only way was to click the support button on the shopify store page for consisten cart. Sent my feedback a few days ago, hope someone replies! Might update this review afterwards. Update a few weeks later: in the beginning i was upset because contact options didnt work and there seemed to be some bugs in teh system. worst of all i fel left alone with the bugs. then turned out some of my ad blockers were blocking chat/contact and some other elemenets of the app, so addign your app to trusted sites worked. the team should either fix this so they are not affected by popular ad blockers, or at least advise people that they should be careful. some othe rbugs were resolved after that by support team. others, like the call button not working in the app were not addressed. the app has sent some abandoned cart follow up emails but not extra rebenue so far, will see and maybe update again. so i have a better feeling about this app now and happy to update my review.