Retail - Development and Test Arnold Clark Autoparts review for Answer Ai : Ai Chatbot

Dec. 14, 2023

5 stars and some! We've been using Answer Ai in production for 6 weeks now and the system is very good. We can easily tweak and tailor our answers based on what the customers are asking. The app team have been super helpful throughout the implementation. Support is first class too and queries are answered quickly. The system learns all the time, and suggests what we should create next, which we as a team regularly review. We've reduced our customer email & phone contact queries and have been able to convert many manual chats to sales opportunities. Overall Answer Ai helps us create a professional customer contact 2-way messaging system on our homepage which is available 24/7/365 With the Ai in place, the team can deal with other higher-priority queries while the Ai does the basics replies around deliveries and returns. We like that the Ai can check and post back delivery status to the customer even including the tracking URL, which is a great feature.