Searchspring
Search, Merchandising, and Personalization Platform
Rating
4.7
feedback
22
chart
#783
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
5%
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Less than a year
27%
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More than a year
68%
Reviews Summary
Searchspring is highly praised by ecommerce merchants for its ease of use, robust search capabilities, and excellent customer support. Users appreciate the intuitive dashboard, deep insights, and the significant impact on sales and customer experience. The app is commended for its seamless integration with Shopify, easy configuration, and features that help increase average order value and conversion rates. However, there is a negative review highlighting a lack of timely response from the helpdesk, especially during busy months, which led to frustration and dissatisfaction with the service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 16, 2024
Relatively simple platform that's simple to operate day-to-day. Having used other platforms in the past, Searchspring is surprisingly low effort and I can't remember an outage over the past couple of years. Definitely a platform that has a high ceiling and can scale with your business.
April 5, 2024
Searchspring has allowed us to greatly improve our onsite search capabilities and personalization. The App is extremely robust and their onboarding team was absolutely amazing. We are looking forward to continuing to grow our site capabilities with Searchspring.
April 2, 2024
After integrating SearchSpring into our online store, the difference was night and day. The search function became incredibly intuitive, leading our customers straight to what they wanted - our sales have seen a noticeable uptick since. The dashboard offers deep insights that have been crucial for tweaking our inventory to match customer preferences. Plus, anytime we've needed help, their support team has been on the ball, offering quick and effective solutions. It's not just a tool; it's been a game changer for our business. Easy 5 stars for making our lives so much easier and our customers much happier!
April 1, 2024
We've been using Searchspring for about 2 years, and love the application. It works seamlessly with Shopify, allows for easy configuration, and has a full suite of features that help us monetize our site search. We see a 20% increase in AOV and a significant increase in conversion from those who use our search feature run by Searchspring. We love it and plan to continue using it going forward.
March 28, 2024
Searchspring has allowed us to enhance our customer experience at various touchpoints. From its search capabilities and robust merchandising tools, Searchspring has exceeded our expectations in every aspect. Customer support is responsive and solves issues quickly. If you're looking to take your e-commerce search and merchandising capabilities to the next level, I recommend Searchspring.
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