Entreaguas Wearable Art review for Appointment Booking App Propel
March 2, 2023
I would not recommend this app, mainly for the customer support. I ask the app's customer service if there was a way I could test the premium plan on a development store without having to approve the charge. They told me it was not possible but that I could pay for it, and if I did not like it I could ask them for a refund since they had a 30 day money-back guarantee. I pay for the plan, tested the app for less than 1 hour, decided that it was not what I was looking for, and proceeded to ask for the refund. Now the app's customer service is telling me that I should talk to Shopify directly, and I have been trying to get the money back for a couple of days. In this sense, I felt misled by the app's customer support, they made it look like it was easy to get a refund if I didn't end up using the app for my production store, but it has not been true so far.
Hi Camilo, We're sorry to hear that it wasn't clear to you that the refund would be coming from the Shopify Support Team as they handle the billing charges. Shopify only allows us to refund app store charges once they're posted to your bill which can take several weeks. To ensure your refund is processed immediately, we recommend reaching out to Shopify directly. We were happy to give you an exemption and let you try all the paid features and guarantee a refund if you didn't like the app. I can see that you still have our app on your store. Please be patient and wait for the Shopify Support Team to refund you. Then please uninstall our app if you didn't find it useful. - Leo @ Propel Commerce
Easy appointment booking app for services, events & classes