GoDoggo Store review for DropShipping AI ‑ AppScenic
Feb. 17, 2023
I spent so much time and effort on AppScenic, sourcing products, adding them to my store, re-writing the descriptions, and doing market research. I decided that I would be fine with getting 0% discount to start (as their premium plan provides a better discount), and downgraded to their free plan. After 1 month of doing all of this work however, AppScenic just deleted all of my products from my store. I had an entire campaign ready to go including influencers, email campaigns, social promo (as I already have a community), but all of the products are just completely gone. I reached out to customer service and their resolution to get my products back is to pay an extra $47 and redo all of the product descriptions. If they had provided some other solution or cared at all, I may have considered redoing all of the work. During this process, I did some digging and found their premium products on other apps for free as well.
Hello, We are sorry to hear about your experience, but as our customer support already informed you, you can not have products pushed to the store with a free account or process any orders. So once you canceled your subscription and downgraded your account to the free plan, you also agreed to delete the products from your store. When you click on the Cancel button, there is a big popup that opens, and you are asked to confirm one more time that by canceling the subscription, all products from our platform will be removed from your store. It's stated very clearly on our pricing and subscription page that with the free account, you can't push products to your store. Also, I'm afraid that once the products are deleted from your store, there is no way to recover their custom descriptions, titles, or reviews, as we do not have access to that data anymore. You should have edited the products in our platform to be able to push them back to the store and restore their descriptions. So, again, we are very sorry for this situation, and it's very sad that you can not recover your custom descriptions, but I'm afraid it's out of our control now. Thank you for your understanding, and good luck with your dropshipping journey. Regards, AppScenic
AppScenic - Smart AI Dropshipping | US/UK/EU | 1M+ Products