Gifts To Grab LLC review for DropShipping AI ‑ AppScenic
May 27, 2023
DO NOT USE THIS APP. I HAD 2 STORES WITH THEM. THE PRODUCTS ARE OVERPRICED AND I PLACED ONE ORDER FOR A CUSTOMER AND IT WAS NEVER SHIPPED SO ORDERED FROM OTHER SUPPLIER APP. THEY REFUSED TO REFUND MY MONEY AND WHEN I CLOSED ONE STORE THEY TRANSFERRED INTO OTHER STORE AS GOODWILL CREDIT NOT TO REFUND MY $20. I CANNOT EVEN USE IT AS I DOWNGRADE PLAN TO REMOVE THIS APP AND THEY STILL REFUSE TO REFUND..I CANNOT ORDER OR USE IT BECAUSE IT SAYS I HAVE TO PAY AND UPGRADE. DO NOT USE THIS APP. IT IS WORTHLESS UNLESS YOU WANT TO CRASH YOUR BUSINESS. HORRIBLE..YOU CAN FIND SAME SUPPLIERS DIRECT AND GET WHOLESALE. KEEP THE DAMN $20. THIEVERY. HORRIBLE SERVICE. HORRIBLE APP.
Dear Customer, Thank you for your feedback regarding our Shopify app. We appreciate your patience as we address the concerns you raised and provide clarity on the situation. Regarding the withdrawal of your funds, we want to assure you that this has already been resolved. The withdrawal was processed and confirmed via email prior to the posting of your review. We have been in communication with you throughout this process, offering assistance and trying to find a suitable solution. We sincerely apologize for the confusion and delay that occurred when you attempted to withdraw your funds last week. There was a misunderstanding on our part, as one of our team members mistakenly associated your request with a goodwill credit, which is not eligible for withdrawal. This misunderstanding arose from a previous transfer of funds between your stores that you requested two months ago. Additionally, we encountered difficulty in locating your account due to an email address mismatch. The email address you provided, gifts******@gmail.com, did not match any registered accounts in our database. We apologize for any inconvenience this may have caused during the resolution process. Furthermore, yesterday we sent you an email with additional details to further clarify the situation. However, we have yet to receive a response from you. We kindly request that you check your inbox and provide any necessary feedback or clarification. At AppScenic, we prioritize transparency and ensuring the satisfaction of our users. We deeply regret any confusion or inconvenience you may have experienced, and we want to assure you that we have taken the necessary steps to resolve the issue promptly. If you have any further questions or concerns, please do not hesitate to reach out to us. Our team is available to assist you and ensure a positive experience with our app. Thank you for your understanding and cooperation. Best regards, AppScenic Team
AppScenic - Smart AI Dropshipping | US/UK/EU | 1M+ Products